Z GallerieReviews of zgallerie.com

Do I begin with their incompetent customer representatives? Or misspelling my name (Diana) as Sayana, Dyana, Dian, etc.? Or with their website typo stating that I will receive free shipping but then charging me $199.00? This was my first AND LAST experience processing a purchase for over $1,400.00 online at the Z-Gallerie website. When I got to my last step in processing the order, my total balance indicated that I qualified for FREE Shipping. But when I entered my CC credentials, their system did not accept my payment. I called and spoke with my bank - they said your CC is okay, speak wit Z-Gallerie. I called Z-Gallerie and spent over two hours (yup, no joke) on the phone, emailed the a screenshot to their incompetent representative where it says that I qualify for FREE shipping, and she said that it is their typo and they will not be offering free shipping. They were charging me $199.00. WHAT KIND OF SCAM IS THIS? At the end, the supervisor agreed to give me a measly $50.00 discount on their shipping. What a disgrace. No wonder Z-Gallerie has 1 star reviews all over LOL.

NEVER order anything from them online. I ordered a blanket for my granddaughter’s room when my daughter was 3 months pregnant. It arrived TWO MONTHS AFTER THE BABY WAS BORN. It took them EIGHT MONTHS to ship ONE BLANKET. And, their customer service never responded to emails. This was all pre-Covid in April 2018.

I just purchased two framed pieces of artwork from Z Gallerie. The online buying process was easy and I received my two pieces of artwork very fast (despite it listing a shipping time of 5-7 weeks). The pieces looked better in person than they did online, which is always a risk when buying art online, and they were very well packaged and arrived in perfect condition. I was wary to order after reading many of the reviews listed here, but luckily my experience exceeded expectations.

Ordered a sectional 5 months ago and nothing! I was giving multiple expected delivery dates. Now, I keep being told that they emailed the vendor and waiting for a reply. It's been weeks since they sent out that email. This is unacceptable.

DO NOT BUY ANYTHING ONLINE from this furniture retailer. They do not publish all the facts during the online purchasing process. They farm out sales to other vendors who then ship in a shoddy manner. Buyer beware

Discrimination at its finest at store #63 in Tampa, Florida inside International Plaza. I visited this location Sunday, October 25th between the hours of 4-5pm to finalize a purchase for a $3200 couch. Please note, I’ve been debating between this couch or a $5K sofa from Scan Design. Upon my arrival, I sat and viewed the sofa near the register where the employees were located and reviewed the different color pallets that were attached for my personal taste just to be sure of the style once again. A couple came in 5 min after I did and was looking at the same sofa and were immediately greeted and assisted with more knowledge about the same sofa by Scott who came from the nearby register. I never received the same courtesy. A new (seasonal) hire came over to me took notice and asked if I needed any help. I acknowledged my concern what just transpired and she immediately apologized. After her assistance she had to ask her co workers for questions based on some of the questions I was asking her on the product. This was understandable as she was a new hire. Since I was there to make a $3200 purchase, I was still disgusted by the actions of Scott. I thanked the new hire for coming over to help me and asked her for the corporate number. She went over to the register area where the other employees were (and Scott) for the info which I heard Scott ask her why and they were not giving that information. Upon her return she passed on the message and I thanked her for her time. A few days after this happened I did my own research and was able to locate the store number here in Tampa (#63) and locate the CEO’s name Jordan Voloshin. Let me remind you again, this was done on my own since I was refused a store number. I called customer service who emailed the corporate number 219-736-1100 but again the run around. I’ve never felt so belittled in my life and decided to make the $5K purchase with Scan Design. I refused to give Z Gallerie my money and be a contributor to help maintain their struggling chain remain in business. Hopefully no one else experience this same ordeal as I did. I only wanted to come in and spend a few grand on a nice sofa for my new downtown 33rd floor condo.

I found the perfect couch, the Verona, at Z gallerie but was so worried by all the reviews of this store. I'm so glad I ordered anyway. I did have to wait 2 months and it was annoying that their "tracking" doesn't actually show where it is and just keeps pushing out the expected delivery date. Thankfully I was expecting the worst and did call a few times but every person I talked to was very helpful. I LOVE my couch. One corner of the headrest did come a little smushed but they are sending out a replacement. I took a chance and it worked for me. If you know for sure that you won't return something and you are ok with waiting longer than expected then I recommend it!

Ordered form them and the merchandise seems old and used. Chipped edges and the customer service is horrible. Never buy from these guys online EVER. No shipping dates , no information and when your stuff arrives it’s crap.