Z GallerieReviews of zgallerie.com

$50 to ship back a return??!! Never again. Agree with all the negative reviews! Ridiculousness! WILL NEVER BUY FROM THIS SITE AGAIN.

For a company that lends itself to high end users, their customer service is garbage! You pay a premium for their products, which of course is a choice, but buyer beware here! I ordered several products in November, which they charged me for in full at the time of placing the order. The shipping eta a the time of placing the order was 2 weeks. Well, no follow-up or receipt of the order and I call to check status. One item should ship soon, the other will be mid January. I call at the end of January, since again, I have not received the order. They indicate they have not charged for the item. hahaha.. .nice try.. i send proof that they have. A copy of the $1100 charge on my credit card, plus a copy of the matching order summary. Z Galleries response... we will respond within a week. No one else you can speak with, no direct person to contact, only accounting can review and solve this, we will be in touch. This is not the first problem I have had with Z Galleria, but it will be the last.

Beware of buying from Z Gallerie online you might not get all the items you ordered. Customer service does not respond either so they leave you empty handed after paying for the items. I’ve been trying to resolve this issue for the last 3 weeks and they leave you high and dry but they are really good at taking the money out of your account, you will get swift service of that!

Customer service leaves a lot to be desired. I ordered a product and was sent the wrong item. Had to call more than one time and jump through hoops to try and get a refund. Finally received a shipping label to return the product. When the refund finally came through they did not credit the shipping... I had to spend more time messaging them back to get the remaining credit. While I ultimately received the full refund, their response was disingenuous, like they were hoping I would just not notice and let the shipping go. Will never buy from this company again.

Beware that if you order something online and need to return it, you cannot return to the store and have to ship it back to the warehouse....AND the shipping for a mere pillow costs almost as much as the pillow itself! I just stood in line for 45 minutes to return a $52 pillow . I was informed it would be $37 because of where it has to be shipped to. They will not allow you to return to the Zgallerie store that is 5 minutes from me!!? It’s a rip off. I have been a fan of Zgallerie for a long time, because I like their style. Most of my furniture and decor is from there. However, I have had other issues with customer service and products in the past and I have decided to start giving my business to a more customer friendly store.

I wanted to support this business because I used to love their stores and I hate Amazon. They basically lie about their shipping and take zero responsibility when something doesn't get delivered as promised. I paid $37 for overnight shipping for a small item and it's been 8 days and still no delivery. These guys will be going out of business soon I expect. You can't treat customers like this and hope to keep them.

So disappointed with Z Gallery! They sent me defective merchandise and refused to replace it. I will never order another thing from them ever again!

Horrible service! No price adjustments honored even when they have promised delivery weeks ahead of receipt (and I still don't have it!). They do not have a "customer first" policy. I would stay away from ordering from them!