Z GallerieReviews of zgallerie.com

I had a query about the color of frames for art work that I was considering purchasing. I had a quick response from Gabriel informing me of the color. Since I have already purchased art work from Zgallerie before I was okay with purchasing even though I could not physically see the art work.

I bought the Albero candelabr I put the item together after unpacking the large item anyway I noticed a piece in the box after I was done putting it together it was a branch that holds a candle so the whole piece was broken off I called customer service if I want to exchange the item it will be fine. Ur the item is now out of stock I was confused because it was still for sale on their web so I said ok then what’s the other option he said I can offer you a 10% discount I said that’s it are you serious? So they basically send you broken items and lie to you to Make you keep the item and offer you a 10% discount mind you this was an expensive piece I will never shop at zgallerie again

Horrible and unprofessional Customer Service!! Very Deceitful business practices. One star is more than they deserve. I will NEVER purchase anything from ZGallerie again.

I have always been a huge fan of Z Gallerie. I own a variety of beautiful items from Z. I fell in love with blush colored wine glasses so I ordered four. They arrived beautifully and securely packed, however, one of the wine glasses was defective on the inside. I thought what should I do? I didn’t want to spend a fortune returning one wine glass. I had resigned myself that if the problem could not be resolved with minimal costs I would keep and use the remaining three because they are that pretty. So, I took a chance and contacted ZG with my dilemma. Karla was very prompt about contacting me and I was happily excited when she said it would be more equitable if ZG replaced the defective glass without a cost to me. What?! Folks, that’s excellent customer service. Karla, thank you so much for being timely with your response. Your solution was unexpected and at the same time wonderful! I feel very blessed which may sound silly but Karla’s act of kindness touched my heart. Thank you so much! Phyllis G

Amazing. Customer service handled a price adjustment on a product that had not yet shipped.

I purchased the "Ventura Extra Deep Sofa" in January of 2022 for approximately $3,500. When it came in July of 2022, it looked nice from afar. However, up close there were a lot of frays on the material and black stitching in the cushions, which seemed out-of-place. I contacted customer service and they sent a technician to my house. After the technician's report, customer service stated that they will send me a new sofa. A few months later, the new sofa arrived. When the deliverymen were putting it together, there were no footings for the new frame, and they had to take the footings from the original sofa. There were also a few scratches on the new frame, but I didn't really care as I waited about 10 months for this sofa. Instead of the deliverymen removing the original sofa and then bringing in the new sofa, they "piece-mealed" it. They unwrapped the cushions from the new sofa and laid it on my child's wall chalkboard in my hallway. When they finished putting together the new sofa, there was pink and orange chalk all over the cushions. Since I purchased a new sofa and not one that needed to be cleaned, I refused delivery and told the deliverymen to give me back the original sofa. I then contacted customer service and explained the situation. They stated that it would be professionally cleaned, and they will redeliver in a few weeks. A few weeks later, the "new" sofa arrived and after being set-up, the cushions still had pink and orange chalk on them- there was no way that this sofa was "professionally cleaned"! I contacted customer service and explained that the new sofa had not been professionally cleaned and that I refused delivery. The offshore rep kept sending technicians to my house to inspect the stained sofa, when I repeatedly stated that it's in the delivery company's warehouse. Finally, customer service gave me 3 options: 1.) Keep the original sofa, which is now ripping at the seams (see picture) with the erroneous black stitching and receive a $150 gift card, 2.) accept the "stained" sofa, which they claimed has now been "professionally cleaned" or 3.) they'll come take the original sofa and refund my money. Since I purchased a "new" sofa and neither option 1 or 2 provided that, I opted for them to refund my money and set up a delivery date for them to pick up the sofa later this month. Almost a year later and now I'm back to "square-one" looking for a new sofa because of the poor customer service, amateur delivery company and poor product that Z Gallerie provides. In my opinion, if you can, avoid this company at all costs, unless you enjoy arguing with an offshore customer service group- it's not worth the money or time wasted.

Bought a $5000 sofa. Sofa has two recliners they both stopped working in 11 months. I had to beg them to do the right thing and fix them. After months they sent the part for one recliner but now I can’t get them to send the repair guy back out. Don’t buy furniture from them!! They don’t stand by their products!!! Order #look it up by my name

I desperately needed the assembly instructions for a bed which I purchased from Z Gallerie in 2017. Fernanda Atenas from Z Gallerie assisted me with obtaining the instructions. I very much appreciate her assistance.