Z GallerieAnything but ordinary.Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Z Gallerie (zgallerie.com) has 476 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Furniture Stores · Indio, California
Excellent
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Excellent
Furniture Stores · Van Nuys, California
Excellent
Furniture Stores · Oxnard, California
Excellent
476 approved reviews, newest moderated first
Denise A.
Customer Service is excellent. My representative Karla was prompt and knowledgeable when addressing my concerns about my order.
Response from Z GallerieSep 1, 2023
Good afternoon Denise A! Thank you for taking the time to leave a review. We are extremely happy about your five-star experience with Karla, we appreciate your business with Z Gallerie.✨ Adria G.
ALFREDIA M.
Finally reaching Gabriel to give me accurate and concrete information regarding two orders made May 11, 2023 gave me confidence that our money had not been taken. .My first shipment left California on Aug. 24, 2023!
Response from Z GallerieAug 28, 2023
Hello Alfredia ! Thank you for sharing your experience with Gabriel! We appreciate our customers, and hearing your feedback is so helpful to us. We appreciate your business with Z Gallerie and hope you love your orders. Adria G.
OK
Beware of Z Gallerie’s deceptive and unfair trade practices. I am going to be reporting them to the FTC as well. Any response they post on here is just a lie. They ask you to contact them as though they will help resolve your problem, but do not respond to emails afterwards. DO NOT TRUST them.
Response from Z GallerieAug 7, 2023
Good morning OK,thank you for taking the time to leave a review regarding your overall shopping experience with Z Gallerie. We apologize if the incorrect item was shipped to you, would you mind sending to us your account information via email at [email protected]? We are happy to assist you and provide you with follow-up. Adria G.
Scottie M.
I have had furniture on back order since early April 2023 and its late July 2023. The company does not actively contact you to let you know there have been delays in your order. You have to constantly contact them. One item was finally available, and the delivery company damaged it! I would not recommend buying from ZGalleries under any circumstances. I would give them a zero rating, if I could.
Response from Z GallerieJul 24, 2023
Good afternoon Scottie, thank you for taking the time to leave a review regarding your overall shopping experience with Z Gallerie. We would want to apologize for the shipping time frame and the lack of follow-up regarding the status of your order. We always strive to keep our customers happy with the service and products, and we apologize that we've not met your expectations this time. Would you mind sharing with us your order number via email at [email protected]? I am happy to take ownership of your case and provide you with constant follow-up. Adria G.
Natalie C.
Fernanda Atenas was great help during the return process. Very friendly and knowledgeable.
Response from Z GallerieJul 18, 2023
Good afternoon Natalie! Thank you for taking the time to leave a review. We are extremely happy about your five-star experience with Fernanda Atenas, we appreciate your business with Z Gallerie.✨ Adria G.
Emily L.
Super responsive and solved my issue scheduling my delivery within 24 hours. Thank you Gabriel!
Response from Z GallerieJul 12, 2023
Good afternoon, Emily! We are extremely happy about your experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he/she receives the deserved recognition. Thank you for choosing Z Gallerie! Adria G.
elise L.
Worst website ! They are good to send you emails two times a day regarding their incredible discounts, but then if you I have a problem you have to pay for your return (mine was expensive than my item) and cherry on ice for some items returned they apply also a drop in value of 25 % !!!! Always more.... Also they sold articles sold out, and they sent you an email one week after your payment saying the item is not anymore in their stock. CRAZY Please don't go, google is full of great furniture websites, so GO YOUR WAY !
Response from Z GallerieJul 6, 2023
Good morning,Ms. Elise. Thank you for taking the time to share your feedback. We value your opinion and apologize for any inconvenience you experienced with our website.We apologize for any confusion regarding the availability of certain items. While we strive to maintain accurate stock information on our website, there are occasions when items sell out faster than expected. Regarding the cost of your return, I will be happy to review your case and provide you with follow-up, would you mind sharing your order number with us via email at [email protected]?Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to make it right for you. Thank you for choosing Z Gallerie. Adria G.
Katina A.
Elias was very helpful and went above and beyond to help me today. He provided me with great customer service and he was extremely patient.
Response from Z GallerieJun 20, 2023
Good afternoon Katina A! Thank you for taking the time to leave a review. We are extremely happy about your five-star experience with Elias, we appreciate your business with Z Gallerie.✨ Adria G.