Z GallerieReviews of zgallerie.com

We started shopping at ZGallerie over 10 years ago. The first sofa we bought has lasted through 2 teenage boys and a St Bernard. Amazing quality. We have bought several pieces, including our most recent updated sofa and ottoman. The staff at ZGallerie has always been friendly, helpful, and knowledgeable. Going into the store to see and feel everything is irreplaceable. I only gave 4 stars because I am disappointed that the company has decided to close all their store fronts and run online only. It is so sad that the company is doing this to the employees and customers. I am always hesitant to make a big purchase (like furniture) without being able to touch and feel it. I think this is a huge mistake!!!

Ordered a bed on September 4, 2023 with an estimated delivery date in November (Order #824815). When I went to check on the order 16 days ago it had been cancelled without any notification to me. I have called and emailed for 16 straight days without a response. Only actually got connected to a person once. They couldn’t find my order at all! I have sent a copy of my confirmation but have not heard back. I will be filing a claim with the Better Business Bureau today. Do NOT buy anything from ZGallery

Bought a leather bed frame, in a few years the thing is pealing, i would not recomend buying their stuff, looks nice but it is junk.

I mistakenly placed a duplicate order because my original order disapperared before the transaction was complete, so I ordered again. I was charged for both orders - $3,024 each, total of $6.048. I immediately sent an email to customer service, that was 2 weeks ago and since I have sent total of 5 emails to customer service with ZERO response. I have attempted to reach customer service by phone 6 times without any success. Each time I was on hold for 35 minutes before the call ended. I finally called and selected "Place a New Order" and spoke with a sales person. I explained my situation to the sales person and he told me he would cancel the duplicate order for me. I also inquired about the status of my original order and he told me it was backordered and he could not tell me when it would ship. I asked the agent to cancel my original order as well since it had not shipped, and he said he would cancel both and email me cancellation emails for both. He said I would receive the emails within 2 business days. That was 7 business days ago. I have disputed both charges with my credit card company and filed a claim with the Better Business Bureau. It is interesting to read responses saying just email your order information to our customer service department and we will help you. Beware of this as I have emailed their customer service department 5 times in 2 weeks with ZERO RESPONSE! Out of 7 phone calls, I was able to speak to someone 1 time and only because I selected the option - Place a New Order. Even then, the agent did not do what he said he would do. I was able to speak with a customer service member last week and get this resolved.

Really great quality throws and pricing. But am ordering online and cannot get a response via email or phone after trying for several days. And I want to return one item and order more.

Nice products, fast shipping and great customer service. Thanks

I ordered a Dylan sofa on 9/22. Order 831742. The website said delivery late September or early October. After 3 weeks the sofa had not shipped. It was shipped 2 weeks ago and there has been no traffic info provided and no call from the shipper, after numerous requests. Most emails are not responded to. I have asked numerous times to be escalated to someone in management who could help. This has been a really frustrating experience from the beginning. I am in a new house without a sofa. I have choices where and how to spend my money. I have lost all confidence in ZGallerie. Not to be rude, but there is a reason why you have filed bankruptcy 3X. Now I get to fight to get my money back. Update: My sofa is taking 4 weeks for the carrier to deliver because I live in a remote area. Charleston SC. And I have to pay a 25% restock fee if I want to cancel because my sofa that will take 7 weeks to get here. I waited 50 minutes on hold for that fun news. Save yourselves........

I bought a set of 4 custom chairs. After waiting 6 months for delivery when the chairs came one of them had a big stain on it. I immediately told the delivery person and was told the company would contact me for a resolution. The company sent out someone that was supposed to clean the chair and that person actually made the stain worse and also damaged the chair with the brush they used to clean it. ZGallerie will not exchange the chair or refund me the amount of the chair and so the entire set is ruined. I am contacting the Attorney General I am also taking them to small claims court but do not buy from this company. What they are doing should be illegal