Z GallerieReviews of zgallerie.com

I purchased 2 Omni nighstands and a dresser. The 2 nightstands arrived and they had a Horrible CHEMICAL SMELL. I asked the delivery guys and they said its fine after a week it will be gone. It wasn't my entire 2600 sq foot house smelled like chemicals! I waited another couple of days, opened my doors hoping that would help, and the smell did not go away. Then I started getting headaches. I called and told them to pick up the nightstands immediately and I canceled my dresser order. They told me I would have to pay a 25% restocking fee for a preference return. This is not a preference! Its chemicals that your store put on the product that never goes away. Its a health hazard. I called several times asking for a supervisor and they said sorry its a preference return The guy on the phone told me its the mold inhibitor they put in the container when it ships from overseas and many customers have this issue This is completely unacceptable and you should not be delivering furniture with chemicals that do not dissapate and give you a headache! I want my 25% restocking fee refunded. I ordered a sectional last year and did not have this issue. I also have 2 viola nightstands coming and now I'm concerned I may have this issue all over again. Cust service said you'll have to wait and see. Worst customer service ever!!!! Do NOT buy the mirrored furniture

They make you pay for shipping ($25) and if you want to return it, you have to pay for shipping ($25). It costs you money for something you order online and don’t see in person

Their products are BEAUTIFUL and well made. Their customer service is exceptional. We ordered 48 varied plates to be delivered. Out of the 48 only 2 were broken and are being replaced quickly and easily. Dulce is great to work with!

Update to Delivery-our furniture was finally delivered. 3 beds, 2 nightstands and 1 dresser. To our dismay, 2 out of the 3 beds, CUSTOM beds, are MISSING pieces. They could not be assembled. 1 bed was missing both side rails. The other bed was missing the foot board and a side rail. The delivery company said they would be back the next day with the missing pieces-of course that DID NOT HAPPEN. I called customer service and talked to the "escalation department". I think they call it the escalation department because this department escalates conflict and the people that work there are very rude. I told them we should get a discount for the long delay in receiving our furniture (this furniture was ordered in May) and then once the furniture actually did arrive, it was incomplete, his response was-Z gallerie does not give discounts and also they don't give them "for every little thing." So dismissive and combative. I'm not sure what type of customer training they receive. He was not interested in trying to resolve the situation. We have had issues with other furniture companies and their reps have been apologetic and they have given discounts. So I have sent pictures to Z Gall of what we actually did receive, who knows when we will get our missing pieces and what shape they will be in. I expect so little of this company.

Very difficult to get a hold of customer service. Called the 1-800 number and waited for over 30 minutes. Hung up and called an alternate number posted on their website, and waiting the same amount of time. Paid $40 shipping on a $240 order, and it took over 2 weeks to ship (although site stated it would ship within a few business days). Not impressed.

Horrible servicio NO recomiendo esta tienda tengo UN AÑO esperando por un sofá y cada mes me están cambiando la fecha

The best customer service. Thank you Álvaro! I recently purchased (8/2023) several items from Z Gallerie. Two items were frames, and on one frame the glass was broken. This is so easily done and so tricky in shipments, but I thought it was worth a try reporting it was broken. Alvaro was courteous and professional. Through a really easy process, Alvaro said Z Gallerie would send new frame. No need to return mine. I was so thankful and impressed.

I had some issues placing my order online so I opted to call the phone number at the bottom of the page. I was connected with Caroline who was quick and very efficient. When I called back 15 minutes later to place a second order I had forgotten about on the first call I was connected with Caroline again. What a blessing to deal with someone with such great customer service. Caroline was phenomenal with assisting me with 2 orders placed over the phone. A+ Customer Service!