Zero FoxtrotReviews of zerofoxtrot.com

No customer service! My husband was really excited and sent me his Christmas wishlist, so I placed an order on 11/29 for 3 items. This is his big Christmas present and I saved up for this and I was so excited to place my order. I received my order on 12/14, but the Woobie zip up jacket was missing. I emailed them on 12/15, and it's now 12/18 with no response. There's been zero effort to acknowledge my email/facebook comment, resolve this, reimburse me, or send me what I paid for. At this point, it feels like theft. I get that mistakes happen, but not responding and not providing what I paid for is unacceptable and this close to Christmas. Will not be ordering again, and it’s unfortunate bc my husband likes all their stuff but they don’t put the customer first, but have time to send out promotional emails and run a bunch of facebook ads and post.

I have ATTEMPTED to order two items from this company. The first item was in-stock and on sale. I ordered it, got an incredible deal, the order was confirmed and processed. I waited 3 or 4 days for the item to ship… It never did. The order was cancelled. No reason, no email to reach out to me. So, I ordered another, this time the promotional period had ended within those 3 or 4 days and the color I had originally ordered was out of stock. So I ended up paying more and didn’t even get the product I truly wanted. I did eventually get my item after I ordered the second time. Fantastic quality, exactly what I was looking for quality and function. I gave the company the benefit of the doubt and attempted to order a second item (again, under a promotional period). The order was processed and confirmed. I waited SEVEN DAYS with no information concerning my order. I reached out in an email to check the status of my order. The following day (the 8th day) my order was cancelled without reason and my money refunded. Absolutely unacceptable. I’m not sure whether this company advertises sales to generate interest and then cancels orders purchased under the sale so they don’t actually have to sell an item at a lower price, but it seems very odd a company would turn away business to simply not put an item in a box and ship it. Especially when the item is still listed as in stock on their website. This company’s work ethic and customer service gives veterans a bad name. It’s embarrassing to have them as part of the community from that regard. They want to flaunt the idea of “masculine” and “tactical” ideals just to spit in their face and show Zero operational efficiency or effectiveness; no different than a unit malingerer. Operationally, this company is certainly Zero Foxtrot: “Zero Functionality”.

Well I’ll join the insert f word here ZFT club !! worst customer service ever!!! Got up to nine days on a 170.00$ order still hasn’t shipped ! I sent a email, got your standard we don’t give a (f- word)) here’s your money reply. I guess their to busy doing ( f word here) pod casts to worry about loyalty to customers that have bought a ton of shit from them.

Solid fitting clothes that are cool AF. Their their Star Wars shirts are bad ass, I'm always getting compliments on the Dark Maul one. I've previously subscribed to their membership since I thought it was a good value. I unsubscribed only because I don't need anymore shirts.

I absolutely think that the products from this company are fuqin kick ass. I own their jackets, sweatshirts, t-shirts, and shorts, and I've been a proud member of their monthlyy shirt club for 2 and a half years. Hell, I just decided to order three or 4 sweatshirts. While their shipping might not be lightning fast, I've always received my packages in a timely manner. It's worth noting that most of the negative reviews seem to be related to slow shipping. If you're after next-day delivery, you can always order from Walmart or Amazon and get some Jap made sh#t, but if you want top-notch, American-made products, Zero Foxtrot is the way to go.

Clothes look and fit great but all the zippers are made in China junk. They wear out and break after a month or so. A jacket that doesn't zip up or down property is useless. All 3 woobie jackets I bought are useless and don't zip up anymore.

Incredibly slow lead and ship time to get in stock products. Ordered a custom kydex holster from another company that got to me and that I used in a class before my stupid blanket and jacket arrived. Their stuff is ok quality-wise but definitely not worth the wait or price. Will not be ordering from them again.

I would recommend ZF to anyone looking for great products & services from a trustworthy veteran owned company. It took some time to get my order processed but I don't count that as a negative. The product was quality & was exactly what I needed & expected. I will be a repeat customer in the future.