Zero FoxtrotReviews of zerofoxtrot.com

The clothing is good, but the customer service is terrible. No phone number, no email responses, and their website chat is not real-time. Leave a message, and maybe a day later someone responds. It is just not an acceptable way to do business. Will not be purchasing any more items from them.

Ordered Tanker Coat In XXL, it was too Big. I looked homeless! So I ordered a XL and it will barley Zip up. Great Quality Coat, but I don't know what to do?? I think the Sizing Quality Control lacks something. I would like to see these garments made somewhere else!

Recently purchased flannel. And the flannel Shacket. Was initially fired up. Seems to be quality stuff, especially the flannel jacket. Wasn’t to happy to hear that there stuff’s made not just overseas but in China. And to hear how bad customer support is blows. Was going to order a few more things from them, but I think I’ll hold off.

I have ATTEMPTED to order two items from this company. The first item was in-stock and on sale. I ordered it, got an incredible deal, the order was confirmed and processed. I waited 3 or 4 days for the item to ship… It never did. The order was cancelled. No reason, no email to reach out to me. So, I ordered another, this time the promotional period had ended within those 3 or 4 days and the color I had originally ordered was out of stock. So I ended up paying more and didn’t even get the product I truly wanted. I did eventually get my item after I ordered the second time. Fantastic quality, exactly what I was looking for quality and function. I gave the company the benefit of the doubt and attempted to order a second item (again, under a promotional period). The order was processed and confirmed. I waited SEVEN DAYS with no information concerning my order. I reached out in an email to check the status of my order. The following day (the 8th day) my order was cancelled without reason and my money refunded. Absolutely unacceptable. I’m not sure whether this company advertises sales to generate interest and then cancels orders purchased under the sale so they don’t actually have to sell an item at a lower price, but it seems very odd a company would turn away business to simply not put an item in a box and ship it. Especially when the item is still listed as in stock on their website. This company’s work ethic and customer service gives veterans a bad name. It’s embarrassing to have them as part of the community from that regard. They want to flaunt the idea of “masculine” and “tactical” ideals just to spit in their face and show Zero operational efficiency or effectiveness; no different than a unit malingerer. Operationally, this company is certainly Zero Foxtrot: “Zero Functionality”.

Clothes look and fit great but all the zippers are made in China junk. They wear out and break after a month or so. A jacket that doesn't zip up or down property is useless. All 3 woobie jackets I bought are useless and don't zip up anymore.

Incredibly slow lead and ship time to get in stock products. Ordered a custom kydex holster from another company that got to me and that I used in a class before my stupid blanket and jacket arrived. Their stuff is ok quality-wise but definitely not worth the wait or price. Will not be ordering from them again.

Great clothes but it took over 3 weeks to my order. You're killing your brand guys.

Placed order Aug 22nd it’s September 4th and I have yet to receive my order of 2 shorts that were in stock… I live in Houston TX…. The company is in Austin TX….. Probably will not be buying from this company again… plenty of other companies doing the same thing.. service should be a priority for a new brand…