Zero FoxtrotReviews of zerofoxtrot.com

Ordered on 25 September, it’s now 20 October and order is still waiting to be processed. I get AI updates thanking me for my patience but still no tracking number. I’ve emailed the company and got now response. They say they are a small aussy company but I’m starting to think it’s an Asian scam. This is BS. Do NOT use this company. Can’t comment on the product because I haven’t received it.

I placed this order 6 days ago. Their website says shipping takes 5–10 days, which would have been fine, but the tracking made the whole experience ridiculous. The package was originally showing that it was supposed to be delivered, then suddenly said it had been transferred to USPS. USPS had no record of actually receiving it. When I contacted Zero Foxtrot, I was then told it had only been mailed two days ago and was “in transit.” Based on the updated tracking, it appears the package effectively didn’t actually start moving until almost a week after I placed the order. They’re shipping from Texas, and it’s now looking like it will take roughly 14 days total to reach me, despite their stated 5–10 day shipping window. I ordered from YoungLA the exact same day and that package already arrived. The most frustrating part has been the conflicting tracking information and customer service responses. I’ve basically gotten variations of “sorry” and “thanks for your patience,” but no meaningful explanation for why the order sat for so long, why the tracking information was inaccurate, or any attempt to make up for the delay. As a veteran this company is trash.

This was an amazing company back when it was "VETERAN OWNED". Quality was top notch, deliveries were always quick. I spent money on the site monthly. Now that its bought out by money grabbers the quality has gone to crap and getting your order is like pulling teeth. Will never spend another dime on this company again. Unfortunately they sold out and now its ran, owned and operated by idiots.

My experience with Zero Foxtrot has been completely unacceptable. After a promotion/order was placed through their standard checkout, a data entry and address formatting error on their end caused USPS to automatically flag the package as “Return to Sender” before it ever arrived. When I attempted to get assistance to resolve the shipping issue, customer support was entirely non-existent. Instead of helping correct their own logistics error, the company hid behind automated responses and eventually had someone claiming to be the CEO step in with hostile threats. Rather than taking accountability for a fulfillment mistake, they accused me of "promotional abuse" and "fraud" for using an active promotion on their site, threatening to flag my information across Shopify's network if I pursued the matter further. It is clear that if a promotion does not go their way, or if their system allows an order they later regret, they will blame the customer, refuse support, and resort to intimidation tactics. If you are considering ordering from Zero Foxtrot, be aware that there is zero accountability, no functional customer support, and a complete willingness to turn hostile when their own system fails. I strongly recommend spending your money elsewhere with a reputable merchant.

Ordered the “SIZE M” after reviewing the sizing chart. When received over 2 weeks later, it came in a S/M and way too tight. Had I known this is what the sizing would’ve actually been, I would have selected large in hopes to receive a size of M/L then. Contact customer service and was told to review the sizing chart and it would be reviewed otherwise. Over a month or more and I get no more responses from them! Definitely will order from their competitor and see how they are!

The clothing is good, but the customer service is terrible. No phone number, no email responses, and their website chat is not real-time. Leave a message, and maybe a day later someone responds. It is just not an acceptable way to do business. Will not be purchasing any more items from them.

I ordered a jacket on the 10th of July for an event I was going to and it finally got shipped out the 20th and it is the 29th and no update on delivery and when it’s going to be expected.

Like many others here, my order simply has not been fulfilled or delivered. There is no customer service number. Only email with AI and zero follow up. Disappointed.