Zero FoxtrotReviews of zerofoxtrot.com

EDIT 1/15/2026: After my boyfriend commented on a Facebook post of theirs, a member of the social media team got in contact with me. He did a great job and got everything sorted out. My boyfriend got his gift yesterday. I have since spoken with another member of the ZF team and received an explanation and an apology. It shouldn't have taken this much effort, but my issue is resolved. I would have put 4 stars, but the only reason anybody reached out to me is because my boyfriend told them to. Original review: I placed my order on 11/29/2025. I understand that shipping takes longer around the holidays and was prepared for it to take a little longer than it stated. On 12/18, I saw an email from them from a few days prior stating that guaranteed delivery by Christmas had closed, and I sent an email requesting a status update. I received an automated email saying that someone would reach out soon and assuring me that my order would arrive by Christmas. It turns out, neither of those statements was true. I had to arrive to my first Christmas with boyfriend's family empty-handed and change my plan for us to take a walk in the snow with our Woobie Hoodies. Instead, I could only give excuses as to why I didn't have a gift. It wasn't the impression I was hoping to make. I was given no explanation as to why this was the case. I have since reached out not one, not two, but FOUR additional times trying to reach a human to get any kind of update or explanation as to what happened to the order I placed over a month ago. I still have not gotten a response aside from the automated replies. I could forgive the late shipping and the fact that it didn't arrive by Christmas. What makes me feel like I have no value to them as a customer is the sheer lack of communication on their part. I am especially disappointed and let down because my boyfriend so highly recommended them.

Update: They found my order. Took them while longer to send it. The small pants were sent, I ended up giving them to my daughter. I ended up ordering the right size pants and a pair of camo shorts. — I placed an order on 12/20/2025 and received an email confirming receipt and stating it would arrive in 5-10 business days. I hadn't even shipped yet. I am at 10 days out, and I get their AI email system telling me they can't find my order. That's incompetence. It doesn't matter to them; they don't seem to care, and they already received my $63.25. I'll never see that again. I even sent them a copy of my order. Crickets. I am calling the Better Business Bureau. I bought one of their Woobies and love it. I already have the camo PT pants, but I will never spend another dime on them. I will also spread the word about them. I am really disappointed. As a vet, I support vets, but this is unacceptable.

Update 12/22 I have heard from customer service, and they are correcting the shipment issue. It appears this has been possibly their busiest year yet. As long as I receive my products (which I trust I will), will update my review further. I placed an order on December 5th. I gave them a week (12/12) before emailing due to no updates on this order. I received a notice of shipping on 12/16 with no email back from customer service still. I then got a notice that it was an undeliverable package from the carrier facility and being returned to sender. I have email again and still no response. I understand it is the holidays but their customer service is extremely lacking. If this gets fixed somehow, I’ll update, but at this moment, I do not recommend ordering from this company

I have tried every avenue to contact this company. The phone numbers do not work; one just hangs up and the other says not available and messages are full. I ordered a 2X hoodie for my son and it shows on the order from December 5th as a medium. He is 6 ft 3 and 240 lb so no not a medium. I have sent several e mails to try and get this corrected and gotten no response. I like working with veterans' organizations and most are great, but this one has been a real disappointment. UPDATE: I did finally connect with the company and told me their phones have not worked for a year! They did respond to my e mail finally and took care of the size issue. Am told it will be shipped soon and a tracking will be provided. I am hopeful this is finally taken care of. Once the item is shipped, I will again update. UPDATE: I talked with a nice lady who took care of things and product arrived quickly. The Smuggler hoodie was really nice and my son loved it. I would patronize this site again.

Very slow with processing orders. Slow with shipping. Don’t expect to get your order delivered within 6-8 days, it will most likely come later. I ordered a jacket last week on Thursday and it’s Thursday the following week and just now received an email saying they are preparing the order.

This company has amazing products. They do not ship in a time like it says and they use a way where it bounces all over for weeks before getting to you. Customer service takes way too much time to reply and answers are very generic and uninformative. Still waiting on something I ordered in November