Zenfolio Reviews | Read Customer Reviews of zenfolio.com

Zenfolio Reviews | Read Customer Reviews of zenfolio.com

Zenfolio reviews

302 approved reviews, newest moderated first

Zafer
Nov 16, 2025
I just want to try Zenfolie
I just want to try Zenfolie. I was a good start. but next day I was nor abel to login, I contact to custumer suport unfortunaly there is no help, Even I can acces my data. This is not acceptabel.
Response from ZenfolioNov 17, 2025
Hi there! I’m really sorry you’ve had such a frustrating experience trying to get back into your account. That’s definitely not the kind of start we want for anyone! It appears that our team has already reached out to gather additional information so they can investigate the matter further. However, just in case that message didn’t reach you, I’ve asked them to follow up with you again. Thanks for giving us a try, and we’re here to help you get things back on track.
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Randall
Oct 23, 2025
When I need help Alex is always there…
When I need help Alex is always there to help me. Iam not all that good using a computer but with Alex helping me it works out great.
Response from ZenfolioOct 28, 2025
We’re so glad to hear that, and we couldn’t agree more...Alex is amazing! It’s great to know he took such good care of you and your website. Thanks for sharing your experience.
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Dazzler
Oct 20, 2025
Rip-off and scam practices
Well after a year of what seemed reasonable service this month they just increased the 500GB storage we were paying extra for by 240% No notification nothing.. No information on website saying there's a a different price or you'll be charge a higher price, nothing. Smacks of greed and scamy practice!! Cost for additional storage went from £5 per month what my daughter was paying to £17pm, for 500gb which is a total rip-off!!! Now looking to close the account, we can't even change the subscription.
Response from ZenfolioOct 28, 2025
We completely understand how frustrating it is to experience a price increase—especially without much notice. We truly didn’t intend for it to feel sudden or unfair. We'd like to look into your specific account details to see what happened and what options might be available. We've requested additional information through Trustpilot so we can follow up directly and review this further for you. Please know that we value every photographer who trusts us with their work and storage, and we will do our best to help find a resolution.
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Jennifer Lynn H.
Oct 8, 2025
Not Recommended
Unfortunately, I can no longer recommend Zenfolio. They charged my account after I canceled their service and it seems they no longer have any actual customer service reps to respond to inquiries, only the bot. They provide a phone number, but you cannot get past the menu to get to an agent.
Response from ZenfolioOct 14, 2025
We’re sorry this was your experience, Jennifer. Our chat system begins with an automated assistant to direct questions quickly, but a live support specialist steps in right away for billing or account matters. It looks like our team connected with you within minutes and promptly issued a refund to resolve the charge.
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Valerie
Sep 29, 2025
I’ve been with Zenfolio for 10 years…
I’ve been with Zenfolio for 10 years and they have been nothing but helpful in the process of building and revamping my website. Their growth on providing new and modern websites has been so worth it to have them as my platform of choice!
Response from ZenfolioOct 6, 2025
Wow, ten years with Zenfolio is incredible! We’re so glad our platform has been part of your website journey and that the modern updates have made things easier! Thank you for trusting us all these years.
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Peter C.
Sep 25, 2025
Good service
Good service
Response from ZenfolioOct 6, 2025
Thank you for sharing your experience!
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Fionan
Sep 23, 2025
Long Distance Service
I live in Ireland - all of 6,000 miles from where Zenfolio are based yet the customer service, even with the 8 hour time difference, is very good. I find them to be a very decent, accommodating company. I booked a 'Success' session with Dennis and he was excellent .
Response from ZenfolioOct 6, 2025
That's great! Dennis will be happy to know his session made a difference. Thanks for sharing your experience, Fionan!
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Junmo
Sep 22, 2025
Great customer service
Great customer service. Zenfolio responded to my issues in a timely manner and was able to provide answers to my questions.
Response from ZenfolioSep 22, 2025
So happy you were able to get the help you needed! Thank you for sharing your review, and drop us a line any time!
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