ZendeskReviews of zendesk.com

...and mind-blowing that this company provides a product to help other companies solve their customer support needs. My experience: I opened a ticket with Zendesk 6 days ago, related to an issue with their API and data privacy. The issue is that the Zendesk API has not been functioning properly (requested users are not being permanently deleted). Permanent deletion of ex-users is required in EU and my company requires an automated process for this - since we have so many users. I explained the need and the issue to Zendesk by opening a case. I received an automated email without a reference number. Three days later still no-one from Zendesk had been in contact with me, so I contacted sales asking how to get into contact with support. After that I received a brief response that explained that I could view my ticket via a link. The next day Zendesk apparently closed my ticket - I received an email asking me to rate my customer support experience. No-one from Zendesk ever engaged me in my question. I am not impressed by their handling of this process. When selecting products/solutions for customer support, sales and engagement going forward, Zendesk will not among alternatives that I will consider. I expect that an organisation that has the mission to help others be good at making their customers happy should be good at it themselves. Zendesk has not demonstrated that they are.

Rude horrible customer service and scammers who auto renew

leggo una recensione negativa su una levigatrice ma zendesk è un piattaforma. E' come prendersela con la piazza del mercato se un banchetto mi ha servito male. Detto questo il software è semplicemente pericoloso. Sul loro forum di assistenza consiglia di disabilitare antispam e anticookies (siamo matti?) ma comunque anche così non funziona con gli iOS e male anche con Firefox e Chrome. La questione è lì insoluta. Insomma non si capisce con che browser funzioni..In Italia c'è Swapick che gira su zendesk e, appunto, ha tutti questi limiti.

I ordered a non stick square pan in June and I have not received it trying to get a refund as all I got sent was a miniature chip basket tried for weekd to concoct them eventually I made contact via email but they are only offering 50% refund which is not right I am thinking of contacting rip off Britain as I am furious anyone else had a similar problem

A lot of small things i have against ZD, but the final straw was the fact I have to pass captcha every time i log in. "select all the airplanes on the pictures" and all that... Sometimes im not "human enough" to let me in. Absolute rubbish. After five years using it, ZD managed to get me to hate it with passion. Way to go.

This company will not forewarn you before they charge you and auto renew and you are automatically opting in for auto renewal when you sign up. Support give you the run around via email. Funny how this company does not have any live chat agents online even though they sell the software that does it...

Terrible experience with this company. I just realized they have been billing my account for 3 years after having only used the service for a 90 day trial period. They stated I never notified them to cancel? In short we were billed again this year and they would not issue a refund. I strongly recommend not using Zendesk for anything. Use any other service, there are plenty. Zendesk is terrible!!! Buyer beware!!

Worst sales / customer service...from ironically a company who meant to sell the best in the world, Sales guys miss calls, don’t come back to even after you complained / escalated to manager who was sorting it. Arrogant company with no care for customers - avoid.