ZendeskReviews of zendesk.com

I ordered the multi function saw with protective case and 9pcs of saw blades from HourlyholidayDeals of Zendesk. My order #23955 arrived late without the protective case and only 3pcs of saw blades. Customer service has been slow, but I finally received my complete order after reporting the missing items . I think there's a lag time due to the proximity of the shipper being in China.

Have tried downgrading the number of users on my account from 3 to 1 for over one year now and still no luck! Have been charged the next years subscription based o the higher number of users when I simply do not need them. There is no contact telephone number and have tried the online chat support at least 10 times with no one able to help. Apparently I have an account manager but they can only provide his email address which auto replies stating that email address is inactive. As things stand we are still going to be billed the higher number of users and there is no way of being able to downgrade. For a company that provides software for customer support and relationships, this is crazy. Please someone get in contact with me ASAP.

Their setup is completely convoluted and impossible. There are a million different options, most with seemingly similar purposes. I've been trying for days to get a basic virtual assistant bot setup. I've had to contact support multiple times and we've gotten nowhere. There's so many stupid pointless steps to take that its not worth it to us to use anymore.

It is IMPOSSIBLE TO CANCEL. They lied to us during onboarding and now they won't respond to anything. This company is a JOKE - literally they are a customer service company and I've never encountered worse customer service.

Complete scam company with foreign addresses and no real contact info. Run away from ANY business that uses zendesk NO legitimate business would use a known scammer service.

Treat their customers like absolute crap. The worst rip off merchants on the planet!

I rarely comment on these things but as Zendesk are a Customer Service company selling things to customer service people, thought it would be useful. 1) I have had various support tickets which have taken two months to respond to, by which time it's basically pointless 2) they try to channel shift you, i.e. if you submit via email they will say use chat or whatever In general the quality of their customer service is awful, including from the account manager - as once you've signed the deal they just don't care. Will be renewing elsewhere.

Very dishonest company. I've been a subscriber for a few years on their essential plan which included connection to my wordpress site. Recently they removed this feature without the decency of informing their customers but still went ahead to renew the subscription. Never trust a platform that thinks it's good business practice to do something like this.