ZendeskReviews of zendesk.com

Wir nutzen zendesk seit etwa 2 Jahren. Für jedes Unternehmen, dass guten Kundenservice bieten möchte, ist zendesk uneingeschränkt empfehlenswert. Wir benötigen zwar nur einen kleinen Teil der Funktionalitäten, aber dennoch ist es genau die richtige Lösung für uns.

Since we signed up nearly a year ago, implementation was fast but after that the Zendesk team disappeared into thin air. The support email address we have been given doesn't work, email bounce back, the alternative address that was provided does the same, the account manager doesn't answer emails, we have products that are part of the package such as custom objects that are glitchy and haven't worked since March last year and they still haven't done anything about it, and we face the same login issue with every new user and Zendesk haven't done anything to fix that issue. There are so many other decent, good, great and awesome solutions out there with the price ranging from cheaper to a lot more expensive and i am inclined to change the product as soon as our 1 year commitment is up. Such a shame that a CRM platform has no functioning customer support at all, makes you wonder if they are using their own platfroms to follow up on open tickets and if it's not working for them either.

Absolute gutter living scumbags scammers do not attempt to do business with these Muppets mqnetworktechnology is a criminal organisation

Its supposed to be a Customer Care platform but their Customer Care service is despicable. They do not know what they are doing and blocking all of the messages of our company. One week has passed and still I have no solution. Disappointing.

These people are Scam Artists. One day I was looking through my bank account statements, then I noticed that one dollar was taken from account. So, I did some research and found out that these people are the culprits. Naturally, I typed an email to complain about the problem. Soon after, I get a response back…AND THEY HAD THE AUDACITY TO ASK ME THE FOLLOWING: 1. Your full name 2. An alternate email address 3. First 6 and last 4 digits of the card that was used to avail our service since we won't have a record on our database had no data entered on our system. And, 4. A copy of your billing statement containing the amount of the payment made, its transaction ID, and its billing descriptor. After I read the response, I knew for certain these people were trying to make a quick buck from my own expense. So, I type this review to warn all of you out there that these heartless monsters don’t care about you, all they care about is tricking you out of all your hard earned money!

On 19 December 2023 I bought the TYMO PORTA PINK directly from the TYMO website, using the discount code XMAS30 and the total cost of the order for shipping to Spain was €57.98 (ORDER #340127). Unfortunately, I never received the package. I was given a tracking number: YT2335421901001176 from YunExpress, apparently a Chinese cosmetics parcel service which in turn provided another tracking number from their logistics partner in Spain, CORREOS. On 29 December it was indicated on the CORREOS website that the parcel with tracking no. PQ8H840730882630128036A could not be delivered because the sender was unknown. My house has a porter service, so even if I am not there, all parcels arriving in the name of each neighbour are collected. I send several emails to TYMO customer service, stating that I am not unknown, that I exist. After that, many comings and goings with Tymo customer service, with many evasions, contradictory messages from different customer service "agents" and lately, no response. In one of these emails, I was told to contact the Spanish logistics partner. Which I did this morning and they confirmed that the package has been returned to the sender, i.e. TYMO. In one of these emails, I was instructed to contact the Spanish logistics partner, which I did this morning and they confirmed that the package has been returned to the sender, i.e. TYMO. Hence a scam, since TYMO has my money the article I bought. I have claimed my money back, sending a new email to TYMO customer service, which outsourced to the platform Zendesk, and again no reply, making me more and more frustrated and disappointed. I have also contacted PayPal and American Express explaining my problem so they are investigating the nature of the company in case it is a con. I WANT A REFUND OF €57.98 AS WELL AS COMPENSATION FOR THE TIME WASTED CONTACTING TYMO COUNTLESS TIMES, FOR THEIR LACK OF RESPECT BY NOT REPLYING AND WHEN THEY DO, WITH CONTRADICTORY ANSWERS; FOR HAVING TO TRACK A PACKAGE THAT SHOUL BE THE SENDERS RESPONSIBILITY AND IN SHORT, A LOUSY CUSTOMER SERVICE AND A SCAM AS THEY HAVE TAKEN MY MONEY AND I HAVE NOTHING TO SHOW FOR IT.

Me ha pasado lo mismo que la persona que habla de zapatillas Hoff, compré dos pares hace más de un mes y supuestamente venían desde Hong Kong (algo que yo no sabía). Supuestamente el envío tardaba solo entre 5-7 días laborables. Tras más de veinte correos con una tal Margaret que solo repite una y otra vez que mi envío fue entregado en la dirección indicada el 31 de diciembre (algo totalmente falso) no consigo que me informe el nombre de la empresa de correos española que lo ha gestionado para hablar con ellos. Es desesperante, una y otra vez repiten como una máquina que mi envío fue entregado y que confíe en su buena fé. Pido una y otra vez el nombre del transportista español y es inútil. Por favor si a alguien le ha sucedido lo mismo, decirme si sabe algún otro dato, si ha denunciado la estafa o como se puede proceder. La impotencia, más en estas fechas es absoluta!! Gracias

Debía tratar una incidencia con Hoffman y me atendió un bot de Zendesk, que me puso histérico. Nada menos zen que zendesk.