ZendeskReviews of zendesk.com

All I need to do is remove one of the products from my account - and there is no manual way to do this. For some unknown reason a Sales Agent applied a lock to my account so I can't change anything without their approval. The wait time for someone to get back to you is so backwards it isn't funny. You have to jump on a bot chat, then get assigned a live chat agent via email - then if you don't check that email in time they close the live chat down. What type of process is that?? It is impossible to get in touch with Sales Agents as they do not contact you back.... it has been over 3 days now. I am regretting signing up to Zendesk and will be finding an alternative.... so annoying as they came highly recommended.

trying to get out of the least customer- oriented company I ever experienced in my professional career ( and I am not young). Very ironic when selling a CS software. Shady business practices and impossible to decrease number of seats from a year to the next. I am changing provider despite all the efforts in trying to align with them. Finance sends multiple wrong invoices, they do not even speak internally and threatens to take service down when correct invoice was paid on time. Something is really wrong in this company... Software is Ok, it is a shame sooner or later they will go bankrupt because they are not capable of running a business ethically and this is not sustainable. I wonder why anyone would want to work for this shady company. I am beyond shocked.

used to be a good software, now it's super complex, expensive, not customer friendly, we are paying since one year without using it, customer support does not read the question and can't find a way to reply back... that's pretty bad for a support system!

Zendesk is the tool every company needs. This is because it's not only a help for organizing the workflow, but it also implements and pushes your agents and your people in charge for mantaining good practices and a way of work that can improve the flow of information a quick solve of problems and issues related to customer attention.

in my business we want drop the number of Zendesk seats from x4 to x1 and they won't respond to multiple attempts to contact them. as another reviewer said earlier the irony of customer relationship software not managing their customer relationships will be catastrophic for them. It does appear like a scam that they won't let us reduce our costs. its bizarre when the product is good and they could have so easily kept us for years as a client paying subscriptions every month. We are looking at options to move away asap.

Har nog inget bra att säga om ZenDesk. Gränssnittet är ganska dåligt. Appen är usel och tar bort allt du skrivit om du går till ett annat app på din telefon. Den data du genererat går inte att exportera om du avslutat tjänsten, eller rättare sagt du behöver en viss tjänstegrad för att kunna göra större exporter. Detta även då du sagt upp tjänsten. I praktiken betyder det att du behöver bli kund igen, men en ett dyrare abonnement. Deras egen så kallade kundtjänst vet inte hur deras egen produkt fungerar. Då dom "förlängde" min uppsägning med en månad... Det dom gjorde var att återaktiverade vårt abonnemang, och det kostade oss 11 dollar. Så för andra gången har jag nu sagt upp tjänsten och även fått betala för det. Inte ett företag som genererar något förtroende. Gör dig själv en tjänst och välj en annan aktör. Du kommer spara både tid och pengar!

Since I started using Zendesk chat, it's working great with my overall business communications especially the live chat The interface is user-friendly and easy to go with the flow with a price that does not hammers the pocket

We use the live chat software, it is not the best, but it is okay. However, the support from Zendesk is terrible. They reply very slow and usually questions are not addressed directly, but you are given links where you have to try and help yourself ... at best