ZendeskReviews of zendesk.com

After using Zendesk for over five years, my experience has been frustrating and disappointing. One major issue is the inefficiency in account management; upgrading my account always involves a lengthy process of communicating with the sales team, which often takes weeks. Even more troubling is their handling of downgrades. Despite making four separate requests for a downgrade since December 22nd, my account was still charged over $420 on January 1st, blatantly disregarding my requests. Moreover, it seems Zendesk has become complacent, neglecting necessary updates and falling behind in the competitive market of customer support platforms. In comparison, alternatives like Freshdesk are outpacing Zendesk by meeting the latest requirements, providing superior support, and offering a more user-friendly experience. My dissatisfaction with Zendesk's service and platform has led me to consider more responsive and innovative options in the market.

I know let's give you a free trial and lock you out of your account automatically. Worst onboarding experience i've ever experienced using any software, ever. You want me to test your product, and create huge barriers within the free trial? No thanks, intercom it is.

Worst company ever, I subscribed the 8 th of December, on the 18th I ask for cancellation and refund. They telling me we can not cause its renewal ... but its my first invoice, first time I use the app, will make complaint on PayPal and spoke about their fraudulent method to not refund their customers.

esperienza negativa, ho acquistato in luglio nr 9 faretti led ip65 grigio satinato , ad ottobre ho deciso di aumentare i faretti ed ho riacquistato medesimo codice articolo e colore con l'aggiunta di un dimmer. ho ricevuto nr 4 faretti solito colore invece che satinati lucidi , dopo aver contattato l'assistenza e inviato foto mi hanno risposto che per loro andavano bene! mi sono arrangiato ! dopo un giorno il dimmer ha smesso di funzionare, ho riparlato con l'assistenza la quale dopo tanti discorsi mi ha chiesto una prova video, dopo la prova video mi ha chiesto di restituire il dimmer a spese mia per poterlo controllare e poi sostituirmelo con uno nuovo, apparte il montaggio e il tempo dell'elettricista che l'ho pagato io ,poi la spedizione a carico mio.... mi sono infuriato ed ho aperto la contestazione con paypal, dopo avermi dato la spedizione a carico loro mi hanno chiesto di togliere la contestazione e che mi avrebbero sistemato. ad oggi mi trovo l'impianto ancora inadoperabile dopo 40 giorni ancora non mi hanno dato risposta perchè devono visionare. il mio consiglio è scontato .

Talked with support for a while, consistently need me to re-explain simple issues and then would not help, instead pointing me to articles that I already stated I had read. Easily some of the most incompetent Support I've had to deal with, they seemed uninterested in helping me.

Just like others said before me, the company is unethical and does not allow you to reduce the number of seats on a subscription. Update November 23, 2023: Zendesk replied, they said they can reduce my seats but my price per seat will change from $29 to $69. Effectively, they are not reducing but increasing the amount of money that the company has to pay them. The company is not using any deals and the price increase is unwarranted. I added 3 seats last month but 2 of the agents were not a good fit so I simply requested to remove 2 of the 3 new seats added less than a month after adding them. The result? Change the price per seat from $29 to $69.

Was für ein Chaosclub. Viele Features funktionieren nur eingeschränkt, ständig erhält man Warnmeldungen, dass der Account kompromittiert ist, erreichbar ist keiner, auf Anfragen per Mail kommt NIE eine Antwort, das Einzige, was zuverlässig funktioniert ist die Abbuchung des Jahresbeitrags. Finger weg! Nicht zu empfehlen. Habe bereits gekündigt.

worst company ever. they charged me although I told them not to and cancel my subscription. they never came back to me, quite funny for a support tool Edit: 2 months after they keep charging me and never reply to support inquiries about canceling the subscription. What a joke.