ZendeskReviews of zendesk.com

Zendesk as a company are awful, the software has a lot of capabilities but it's tied up in dreadful requirements for various disjointed product requirements. Getting through to support or an account manager is almost impossible. We use them for 30 users on an Enterprise plan and you don't get much for it. I would say that the irony of them being a support platform is that their support is truly dreadful.

Absolutely awful platform - offers 0 customer service to their existing customers. Wouldn't recommend to anyone!!! Avoid at all costs or get ready to be very disappointed and frustrated.

Avoid this company - they put my account on auto-renew and then stopped responding to me. I have been trying to make changes to our account for 4 months. They intermittently respond but don't actually do anything, if I ask two questions they just answer one of them, but it isn't a proper answer its just an "I'll ask another team" kind of answer. This is a very expensive service for a small business and its very unethical that requests to come off auto renew are ignored, despite me expressing my worries that we will be billed for a service for longer than we need it and for too meany seats. They make it impossible to remove your card details so you are basically trapped in a cycle of being billed and not responded to. The software is not very intuitive and the service is so terrible, despite it being a customer service software itself. All round terrible!

AVOID AVOID AVOID! Their customer support is awful, they take ages to respond and then the replies are links to guides, not actual answers.

Forfærdelig kundeservice, og nærmest en fup agtigt stemning når man så prøver at skifte helpdesk væk fra ZenDesk. De supporter ingengang eksport væk fra deres egen platform, så held og lykke med at få din data med dig, når du opdager hvor dårligt de driver deres forretning. Bare lad vær...

Wat een bijzonder naar bedrijf. Na het overlijden van mijn partner kon ik ons abo niet opzeggen omdat ik dat niet had afgesloten maar zij. En vervolgens krijg je weer een automatische verlenging die men ook weer weigert terug te betalen omdat ik "te laat ben met het oplossen van mijn issue." Walgelijke geldwolven.

Truly awful customer services. Been a customer for over 2 years and now trying to get amends to the account and have been trying every week since 6th of December to speak to someone and been ignored and dismissed for over 8 weeks. Shocking service.

no atienden al perjudicado