ZendeskReviews of zendesk.com

We have been using their products for 7 years. Now, we decide to end our subscription. So, we should export our data. But they ask additional money for the export.

The level of customer support was nothing short of abysmal. Despite the straightforward nature of our inquiries, including a request for assistance with a specific integration which we were assured was included in our plan at the time of signing, responses were unacceptably delayed, often taking months. When we eventually did hear from our account manager, the assistance was lazy, typically consisting of links to articles that were entirely irrelevant to our query. Since moving to Hubspot, we're now using technology that works seamlessly for our business with a great customer success team too. I hate leaving negative reviews but it's warranted in this case. Judging by the others I've read, it's clearly something the management team at Zendesk need to have a real think about.

I'm new at this. Started a trial. I hope it is easy to use

I've already sent a comment along with my positive rating for your agent "Sky" who responded to my recent inquiry. I was so happily surprised by the ease with which my concern was addressed that I wanted a way to communicate directly with ZENDESK. And up popped this vehicle (via trustpilot). After countless frustrating interactions with various other customer service entities-- from online grocers, to medical offices and internet providers-- I was 99% convinced the days of quality customer service were, long, gone. Thank you for proving me wrong! My congratulations to all of you who designed and maintain this exceptional operation!

Don’t trust this company, they help scammers to take your money

Mijn sportschool heeft zich verstopt achter de klanten service van zendesk. De medewerkers van zendesk kunnen niet eens een tekst begrijpelijk lezen. De oplossingen die ze aanreiken komen waarschijnlijk van een standaard lijstje. Je hebt er geen moer aan. Opleidingsniveau waarschijnlijk bijzonder laag en salaris 3 bananen per dag.

While Zendesk functions decently as a ticketing system, its service and business practices are subpar. Reducing the number of licenses is a massive challenge (though, interestingly, increasing them isn't) and requires complicated paperwork. Even after completing the necessary bureaucracy and receiving confirmation, Zendesk continues to charge the original amounts. Moreover, it often takes many days before anyone addresses a concern. This is not how customer support should operate in this day and age. I would advise against using Zendesk.

Abysmal customer service, which coming from a customer service software provider is the ultimate proof of a crook company. They have charged me a higher amount than their suite costs, for less functionalities, and are refusing to assist by simply switching my plan to the one I want. Greed is definitely a core value at Zendesk.