Zaxby'sReviews of zaxbys.com

I have had terrible customer service for the past two days at the Talladega, AL Zaxby’s. On the first day (yesterday), I was made to wait at the speaker for 6 minutes while they prepared my mobile order so that they could give it directly to me when I got to the window. Today, they were rude on the speaker when I asked for an item they did not have. When I got to the window, the woman at the register dropped my credit card and then she was extremely rude about me attempting to pick it up from the mud into which she dropped it and then she was rude when bringing my items to me. I generally go to Zaxby’s at least once a week if not more. I will not be returning to this location for quite a while. I am very unhappy with the service I have received.

Gibsonton FL. location. I had a mask on but my wife didn't. A young man behind the counter said you need to wear a mask. Then a young lady chimed in "we re trying to stop the spread". ok. No problem. She put the mask on. Ordered 2 chicken meals with French fries. ( I believe #2) . WHAT ? 25 DOLLARS? WHILE while we were waiting at least 10- no lie 10 other people walked in and NOT 1 had a mask on nor were they asked to put a mask on. Didn't see anyone cleaning tables or anything else. Food was nothing spectacular. NEVER AGAIN.

Just had Zaxby’s Southwest chicken salad. Maybe, one chicken finger was cut up on top. Lot’s of old white inedible iceberg lettuce, yuk. Very disappointing and low quality, they’re running an advertising promotion for this salad right now and that’s what they’re giving the customer. The family was excited but, I’ll steer away from Zaxby’s from now on! Hopefully, we don’t get sick!

Went to Zaxbys drive thru in Marianna Fl. I ordered Wings & Things with boneless wings & got Traditional which I don't like. The sauce was wrong too, not what I ordered. The tenders were tiny & fries were pale and soggy. I was picking up lunch to take back to work & asked if they put cutlery in the bag and they said yes but didn't & I had to eat everything with my fingers, no problem, I couldn't eat much of it anyway, it was so bad. I asked for salt & ketchup, didn't get either. Fries were not salted & were undercooked. Coke had been pre poured & was watered down from ice melting. High prices & bad food. You know its bad when I say I'd rather eat chicken McNuggets from McDonald's. I will not be back & they should refund my $$$.

The lady behind the counter licked her fingers after touching food. I'm sure its not the first time. The bathrooms were gross and the ice machine was a mess. The service was also slow even though there was only 1 other family there. I'm not usually one to complain but it could've been alot better.

Worst customer service ever!! Didn’t get my kids meal… spent $45.94 for the manager to hang up on me and refuse to give me her first name when I called back. First call I heard “everyone laughing and playing” in the background. Told the manager maybe that’s why my order was wrong. I was then hung up on “bc she didn’t have time for “this”. So now I’m out of a kids meal and my money for it!! What happened to customer service??? It sucks!!!

I have had a fried house salad from 2 different Zaxby’s lately and they both were awful. The chicken was over cooked and dried out and I asked for no fried onions in one of them and they still put them in there. These 2 Zaxby’s are located in Columbus, Georgia. Hopefully this issue will get straightened out.

Will not be back to any Zaxbys again. They changed grilled chicken sandwich from honey mustard to mayo. Tastes terrible. Went back a month later and requested honey mustard instead of mayo and they still put mayo on sandwich and charged extra for the honey mustard. Also ordered chicken fingers with sweet & spicy sauce and they charged extra for that too. We are done with Zaxbys, Must of had some idiot take over management decisions during the pandemic scare. And as others have said in thier reviews , the fries are mush!!! We quit ordering them long ago, they just keep screwing up.