Zaxby'sReviews of zaxbys.com

ok food was absolutely amazing. cashier trash. need to teach cashiers not to be so grouchy and to listen. i had to repeat everything 3 times and it wasn’t just me repeating everything.

Cold food, loud music playing in the kitchen can be heard in the dining room. Employees yelling and screaming in the kitchen and cashier counter, lots of profanity from employees. No supervision. Horrible salads. They are now pre packed salads not like before where they were made daily. Waste of money

Zaxby’s Sandy, UT. If I could give 0 stars I would. We ate there and the chicken wings were cold and had no flavor. The fries tasted like they were microwaved. They forgot to give sauce and forgot the fries initially. Horrible service overall. Do NOT recommend AT ALL. Will never go here again.

Ordered on the App from the Acworth, GA (Baker Road) Zaby’s. Gave them the name on the order when I arrived. 20 minutes after my pickup time, the rude girl at the front asked me what I was waiting for. I gave her the name and the other ruder girl says you must have ordered from the wrong place because we don’t have it here. I showed on my phone that it was the correct place and the first one says well someone must have taken it - like that was my problem. Then a girl from the back speaks up to say that she has been waiting on the grilled chicken for the two salads. More time passes and I finally get my order. The chicken was burned and charred beyond recognition and cold like it had came out of the trash or something. So much for waiting for it to cook…. The crew were all too busy chatting and laughing and checking out guys to care about customer service, and obviously there was no management working. Then, to top it off, they were unable to refund my money because it was an online order and their credit card machine have been broken for a long time.

Ordered the signature chicken sandwich. A sandwich with two pickles and nothing else. What ever happened to lettuce, tomato, and cheese. If that is what the club is called, that is stupid. Worse sandwich I have had in a long time. Will never order from them again.

Ordered 10 traditional wings and extra sauce which I paid for. The wings were TINY and they didn't give me the sauce. There is no way those wings are worth $13.

My wife & I have always liked it here, until Covid hit 2 years ago and went through a make shift drive through, which I did not have any problems with, but the pop we got the cup was 100% full of ice with 2 oz of drink. So we drove around again and asked for a refill, they said NO WAY. I said we only had 2oz liquid and they said management said we must fill the cups FULL of ice. That’s the last time we stopped at Z’s. That was 2 year’s ago. We did like your food.

I went to Zaxby's with a gift card. My order was slightly higher than the gift card and I only had a $20 bill. I gave the clerk the card and the $20 and she used the cash first and the balance from the card. I now have a gift card with a balance and I spent $20 that I didn't have. I was told that this is the policy of the chain. After I use the remaining balance on the card I will not return.