Zaxby'sReviews of zaxbys.com

I was very disappointed after paying over $10 for three small pieces fingers slightly bigger than one FF. It seems prices keep increasing and portions are decreasing. It’s a shame that businesses like yours are taking advantage to get richer while everyone is getting poorer.

My wife and I have always been a big fan of Zaxby’s food. Visited the Acworth Ga location many times and always have been impressed with the dining experience. Today, my wife and I made the unfortunate choice to visit Zaxby’s Stilesboro Rd Kennesaw GA location. We ordered our food at 7:55pm on the app. The food was handed to us at 8:03 and we were told that we had to leave immediately because the dining room closed at 8pm. When my wife asked if we could eat our food quickly inside as it was 90+ degrees outside the employee said No! and if we didn’t leave he would have his manager come and tell us to leave. No mention on the Zaxby’s user unfriendly app that the dining room closes at such an early time. Seems like the doors would be locked to the dining room if this was a hard and fast rule. Went home only to find cold dried out chicken fingers and shrimp the size of a nickel that must of been pulled out of the refrigerator and thrown in a box. We ate one shrimp and threw the rest in the trash. The bread had apparently been sitting out all day and also found its way to the trash. Finally the French fries had obviously not been fried the proper time and were almost frozen in the center. I do not understand the overwhelming difference in the quality of the food and service in the two locations less than 5 miles apart. Needless to say I would rank this visit as the worst fast food experience I can remember. I am just hoping we do not wake up in the middle of the night with food poisoning.

My first time going to that restaurant. The young lady took my order, on drive thru sounded like she did not want to be there. My first time eating at Zaxby's, put a bad taste in my mouth, that's how bad the food was. I will never go back. Every time I think about it, I wasted money at that place. Never again.

The salads were all wrong, didn't check before we left, we were too far to down the highway to turn around, then to top it off the young man taking the orders pants were dropped down to see his crack in his underwear😠 just disgusting, all of it.

I came to Zaxby's for lunch and my order wasn't correct. I didn't notice it until I got back to work. When I called, I got the manager Asia, she said come back after work. Her customer service was 100%, not only was she professional but very friendly. We make mistakes, but how we fix it says alot about your character. Thanks Asia!

I ordered a chicken club sandwich at the Monroe, Ga location for a late lunch on June 4, 2024. The sandwich tasted like it was all fried in the same grease used to fry shrimp. If I wanted fried shrimp, I would have ordered it. I was very disappointed.

Food was hot and very good, however, we parked and went in to the dining room for a relaxing lunch and it took 30 minutes, not exaggerating, to get our meal. The cars outside were given top priority. I have no desire to eat there anytime soon. Plus prices are high. A salad, chicken fingers and kids meal $27.

Ordered fried Cobb Salad and the small amount of chicken on the salad was ridiculous. When I asked the girl at the counter she said it was correct. I reported to the 800 number for customer service, then before we left after we ate a young girl handed me a bag with 2 small tenders. Zaxby’s at this location needs to better train their staff, when tenders are no larger than the pinky finger of a child, maybe use 3 instead of 2 as they stated.