Zaxby'sReviews of zaxbys.com

1100 Sedalia Crossing Ln, Whitsett, NC 27377 CHECK YOUR ORDER BEFORE YOU LEAVE THE RESTAURANT!! I ordered a Zaxby’s Grilled House Salad with extra tomatoes and extra cucumbers. My salad had six chunks of grilled chicken, eight small, thinly sliced tomatoes, and eight chunks of cucumber. They neglected to put the cheese and French-fried onions on it. I also ordered a grilled chicken sandwich with no dressing, and they put so much dressing on it that the bun was soggy and dripping, and they charged me for a meal. I also ordered a grilled chicken meal and received a spicy fried chicken sandwich with overcooked fries. The restaurant would not answer its phone despite being called around 20 times. The next time we returned, the manager offered us a “generous 10% discount” off our next meal. Someone needs to teach that manager about customer courtesy and customer satisfaction. Evidently, she missed the days when those courses were taught. My goal now is to find out who the franchise owner is and let them know.

The location at 5970 State Bridge Rd, Duluth GA is very unprofessional. The night of 10/8/25, I placed an order online. When I went in, I left my phone in the car. They had a station set up to pick up orders, the manager starts asking me for information and when I said I have my purse which has ID, she followed me to my car to look through my phone to search for the online order. The question is do they do that to everyone or was it just me? What if it's busy like during a lunch rush? Why not keep all orders behind the counter? If they don't do that to everyone, was it racial profiling. A picture ID verifies my name matches the name on the order. Following people to the car can get dangerous.

This is the second time getting a kickin chicken sandwich here and had to eat it with a fork because the whole plate was covered in sauce.

I spent $40 on a DoorDash order on yesterday and the food was terrible! I ordered fried pickles and a 4 piece chicken tenders. I also had a strawberry lemonade. The fried pickles were soggy and so salty until I couldn’t eat them. The chicken tenders were swimming in grease, and overly salty with lemon pepper seasoning. The strawberry lemonade was awful, it tasted like it had a 2lb. bag of sugar in it. The food quality and the taste has declined drastically! I wouldn’t recommend this place to anyone!

Location: 6671 Tara Blvd, Jonesboro, GA 30236 This place needs to be investigated. I will do everything in my power to see it happen. Customer service is a complete joke. Customers are not treated equally. I saw the GM (Keira Glover) cussing at a customer while the other workers were trying to stop her while telling the customer she had just had a “bad day” They ended up giving the customer the money back and cookies while the customer was shaking all because they gave one customer a free sauce but would not offer her the same. She said she would leave a review and that is what caused the GM (Keira Glover) to start screaming and cussing. This is unacceptable it does not matter how hard your day has been you do not treat people that way no matter what. If you do not have self control in a high stress environment customer service is not the job for you. Do better Zaxbys.

Very rarely go to Zaxbys any more when I come to Springhill Fl to visit my family. This is the second bad experience. Got a Cobb salad last nite and started to eat it and low and behold there was a Black Ant crawling inside. Well that just turned my stomach and I just threw the salad out!!! Dont think I will be going back to this location again!!

I have photos and videos of the food

The Zaxby’s in ShelbyvilleTennessee has gone down drastically. Overcooked chicken salad and portion sizes get smaller every visit. I actually had to add lettuce to my Cobb salad when I got home with it.