ZadarmaReviews of zadarma.com

La calidad de las llamadas es muy mediocre y el servicio de atención mucho peor. Habiendo saldo por un error el la recarga suspendieron la cuenta sin previo aviso. mas de 30 minutos esperando para que me informaran y solucionar el problema y mientras tanto en mis clientes escuchaban el mensaje de que ese linea no existe. Empresa no apta para un negocio serio

Pour le paiement, tous c'est bien passe, mais on me demande mon KBIS et une facture de tel pour confirmer mon adresse, non acceptees, je ne comprend pas pourquoi?? Service commercial incompetent, suis en attente de remboursement, voyant leur lenteur, je ne pense pas etre remboursee

I had a very disappointing experience with Zadarma’s verification process. I tried multiple times to verify my account using my Kenyan National ID, which is the only government-issued identification I currently have. However, the system rejected it repeatedly, and support insisted that a passport is the only acceptable document. I even offered to provide additional verification documents such as my Tax ID or Birth Certificate, but they refused to consider any alternatives. The support team simply told me that if I don’t have a passport, my order would need to be canceled. It’s extremely inconvenient and frustrating that Zadarma has zero flexibility for users without passports, especially when many telecom providers accept national IDs for verification. Their rigid approach and lack of practical solutions made the experience poor and unnecessarily stressful. I cannot recommend Zadarma to anyone who does not have a passport, as their verification system is limited and not user-friendly.

We have staff in France, Spain and Germany, and being able to set the admin panel and mobile app to each person’s native language reduces mistakes and confusion. It’s a thoughtful detail that makes a big difference in day‑to‑day operations. Everyone feels comfortable using the system, regardless of language proficiency

On holidays or company retreats, we need to let callers know we’re away and when we’ll return. With Zadarma, we record a special greeting, schedule the dates, and route calls to voicemail. Clients know exactly what to expect, and we don’t have to manually change anything the day before. It’s one less thing to worry about during busy holiday preparations.

Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business !!!

We launched our SaaS product from a coworking space with limited resources. Zadarma gave us virtual numbers in multiple countries, an IVR system, and call routing for a fraction of the cost of a traditional phone system. Clients perceive us as a larger, more mature company, which builds trust. It allowed us to punch above our weight without blowing our budget.

very poor service can't go calls waste of time waste of money