I would like to buy 2 dogs online, but do not know how to sign up and pay. My son has a dog with floppy ears and I like to buy the statue' as well as the sitting dog with the floppy ears.
thank you for your guidance.
Response from Yukon Design StudioJan 3, 2025
Dear Peggy,
Thank you for your interest in our dog statues! You can place your order directly on our website at https://www.yukondesignstudio.com/ If you prefer, you can email our support team with the items you'd like, along with your delivery address and phone number, and we’ll be happy to create the order manually for you.
Feel free to reach out with any questions—we’re here to help!
Best regards,
Martin
HD
Happy D.
Beautiful
Beautiful, sweet little art work. I rarely click on internet ads because I don't trust them, but this transaction was great and my husband loved the gift.
SL
S L.
Created a shipping label but never…
Created a shipping label but never shipped. Canned responses to emails reference same “tracking” numbers that show product never received by the transportation company. I wish I would have read other reviews first. What a scam.
Response from Yukon Design StudioJan 3, 2025
Dear S. Lawrence,
I’m very sorry for the inconvenience and frustration caused. December is an extremely busy time for us, and while we work day and night, delays can unfortunately happen.
Please share your email address or order number, and I’ll personally check what happened with your order and ensure it’s resolved as quickly as possible.
Thank you for your patience.
Best regards,
Martin
LG
Linda Gilday T.
Wonderful house warming gift
I received a house warming gift from a close friend. As an animal lover the two dog and long haired girls were simply beautiful to me. I will cherish them forever. The wood and precise carving is incredible and of high quality.
I could not resist ordering one for each of my girls, I know they will love them.
Best gift in the world.
SC
Sarah C.
Disappointing!
I am very disappointed with the quality of the sitting dog phone holder. It looks and feels like a cheap product, despite costing me nearly £24 (product plus p&p). If I'd seen it in a store, I would never have bought it.
Response from Yukon Design StudioDec 19, 2024
Dear Sarah,
Thank you for your feedback. We are sorry to hear that the sitting dog phone holder did not meet your expectations.
Could you please upload a picture of the product to this review? This will help us better understand the issue. If the product is faulty, we will be happy to send you a replacement.
Your satisfaction is very important to us, and we look forward to resolving this for you.
Best regards,
Martin
AB
andrea B.
Terrible customer service, useless tracking
I placed an order on December 6, still haven't received it. Never got a shipping confirmation, either. Made contact with "customer service" and they told me I can track it with a link they sent. Guess what? All the tracking continues to say is "data received." No tracking at all. Additionally, the tracking site is done weird delivery company I have never heard of called Uni. This is my first and last time ordering from the s place to and I will be reversing the charges to my credit card if I do not receive my order by the end of this s week. If you are incapable of handling orders, don't advertise on Instagram. Really unprofessional - I need to find new gifts now.
Response from Yukon Design StudioDec 19, 2024
Dear Andrea,
Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you’ve experienced.
Due to the high volume of orders and the busy holiday season, some shipping companies are unfortunately slower than usual. We understand how frustrating this can be, especially when waiting for a gift.
The best way to track your order is to click the tracking link provided in the confirmation email or visit our website and use the "Track Your Order" feature for the most detailed and up-to-date information.
If the tracking still seems unclear, or if you need further assistance, please share your order number with us, and we’ll investigate this immediately. We’re committed to resolving this for you as quickly as possible.
Once again, we apologize for any inconvenience and thank you for your patience.
Kind regards,
Martin
DS
David S.
Not Professional
After receiving our wooden man and dog we thought the description quality and finish is very overstated and unprofessional and well overpriced.
This was bought as a gift but just not suitable.
Response from Yukon Design StudioDec 17, 2024
Hi David,
Thank you for sharing your feedback, and we're truly sorry to hear that the item didn't meet your expectations.
Could you kindly upload a photo of the item you received? If it turns out to be faulty, we will gladly send you a replacement free of charge.
Your satisfaction is very important to us, and we want to make this right.
Best regards,
Martin
Yukon Design Studio
LC
Liz C.
Very Satisfied Customer
My order arrived within the expected time and well packaged.
I am so pleased with my man and dog; girl and dog and girl and rabbit.
They are beautiful. Thank you😊
