I would would like to update my review to 5 Stars! After a response from Trust pilot, turned out the kitty was not glued on crooked, but was "adjustable". After a simple turn, the kitty is now purrfect. Thank you for an adorable phone stand!
I recently ordered a cat & sitting dog. Both very cute and hold the phone great when working at my desk. Only problem is the cat is glued on "crooked", and it is the one I use for myself. Irritating to look at, glad it's not the one I'm giving as a gift.
Response from Yukon Design StudioMar 2, 2025
Hi Gabrielle,
Thank you for your order and for sharing your feedback! I'm glad you like the figurines. Regarding the cat, it's actually adjustable—please try gently rotating it to straighten it out. Let me know if you need any help!
Best,
Martin
BT
Bonnie T.
Very nice product, helpful customer service, somewhat slow shipping
I ordered a couple of wooden scriptures on a whim after seeing an ad for them. The order to a while to ship so I did have to contact customer service who advised me the delay was due to a large number of orders received during the Christmas season. The items shipped shortly afterwards and stoned a few days after Christmas. The sculptures we're exactly as described, nicely made, and everyone really liked them. I do recommend this business for anyone looking for a thoughtful, unique gift but I also recommend ordering well in advance, just in case.
DW
Daniel W.
I ordered a sculpture for my wife for…
I ordered a sculpture for my wife for Valentines Day. I placed my order on January 20th. This should be more than enough time in todays delivery cycle. It was a few days before Valentines day and I hadn't received the package. So I tracked it though the confirmation email. The delivery service said the package had been delivered. However, The delivery confirmation photo was not my house. After a few emails, we had confirmed the package was delivered to the wrong address. More emails back and forth and the customer service person I was talking to asked me to go to the wrong address and retrieve the package myself. I found this profoundly inappropriate. I expected the company responsible for shipping the package to rectify the situation, but they blamed it on the delivery service. I received no refund and no package. I'm out the money and I feel this is extremely dishonest. I also have received no emails or notices from the company. It has been more than a month from my original order. I feel like I was scammed, robbed or at least completely disregarded as a customer. I DO NOT recommed buying from this vendor. I would have left ZERO stars if it were an option.
Response from Yukon Design StudioMar 1, 2025
Dear Daniel,
I completely understand your frustration and truly appreciate your patience.
Unfortunately, sometimes carriers misdeliver packages. When we confirmed that the carrier had misdelivered your package, you mentioned that you wanted it as quickly as possible. To accommodate that, we provided two options:
1. The fastest option—retrieving the package from the nearby address.
2. Waiting for the shipping carrier to resolve the issue, which takes more time.
You chose the second option, so we filed an official claim with the carrier. Since they were unable to recover the package within an acceptable timeframe, we have already sent a replacement, which is now on its way to you.
We always aim to resolve shipping issues as quickly as possible and regret any inconvenience this has caused. If there’s anything else we can do, please let us know.
Best regards,
Martin
GA
Gave as a G.
I would definitely purchase again!
I thought everything was adorable and ordered 4 items. They arrived quickly and are even better than I expected. Great quality and perfect pricing. They are gifts for my daughter, focusing on her new kittens AND her new engagement! I would purchase again!
UH
Urs H.
Lucky man with his lucky floppy-eared dog
Received my lucky man with his lucky floppy-eared pooch from Yukon Design Studio after a short delivery time (only 14 days from USA to Switzerland). Well made, smooth wood finish, a heartwarming little masterpiece of wood carving. I'm thrilled.
FS
Fiona S.
Something for dog fans everywhere
I have just been given 2 of the Pawfect Dog Carvings as a Valentines gift. They are just lovely, something a little bit different. I do not believe my husband had any issue with delivery. I know they were delivered well in advance of Valentines day as I took delivery. I would certainly give these as gifts to others.
CU
customer
Extremely slow shipping & poor customer service
Extremely slow shipping. Their customer service is poor. They can't even be bothered to answer emails. I would never buy from this company again.
Response from Yukon Design StudioFeb 21, 2025
Dear John,
We sincerely apologize for the delay and any frustration this may have caused. Due to a high volume of orders for Valentine’s Day, shipping took longer than usual. Our team worked day and night to prepare and send out packages as quickly as possible.
According to our shipping records, your order has now been delivered. Could you please confirm if you have received it? If there are any issues, we’re happy to assist you further.
We truly appreciate your patience and understanding.
Best regards,
Martin
SN
Steve N.
This is misleading as you think there…
This is misleading as you think there are artisans making this in the US but it’s shipping from China - again. Pathetic.
Response from Yukon Design StudioFeb 14, 2025
Hi Steve,
We appreciate your feedback and understand your concern.
Unfortunately, we've seen some cheaper imitations being advertised elsewhere—these often use thinner wood and lack the durability of our originals. To ensure you receive a properly crafted piece, please order only from our official store.
If you have any concerns about your order, feel free to reach out—we’re happy to help!
Best,
Martin