Paul I.
Company not trust worthy
Warning for perspective buyers purchasing from this company. I am not a disgruntled customer, however, this is what happened to me: I purchased three items and paid for them. I received only two of them. I emailed Yukon notifying them I hadn't received the order. They answered back saying that it was shipped and I should have received it. I emailed them telling them I had not received it. Back and forth saying the same thing. The purchase was made the second week of December last year. I demanded a full refund. They ignored my emails and to this day I don't have the item and they have the money I paid them. I have filed a complaint to the DA in my state against them. I am waiting to see the results. I regret doing business with Yukon. Just a heads-up.
Response from Yukon Design StudioMar 27, 2025
Hi Paul, Thank you for sharing your experience — we're sorry to hear about the frustration this has caused. We’ve thoroughly checked the case and confirmed with USPS that they provided proof of delivery for both packages, each delivered to the addresses you supplied at checkout. While we understand how disappointing this must be, especially if you didn’t receive one of the items, we still want to make things right. We’ve sent you an email offering to ship replacements. Please take a look and let us know how you'd like to proceed. Sincerely, Martin from Yukon Design Studio