Your PlaymatReviews of yourplaymat.com

It is absolutely perfect, just what I wanted!

As this stands, I am still waiting for the order... however by know this is probably one of the worst customer experiences I ever had. Order is a birthday present for best mate. I can understand that it took a bit longer for the order to be completed than planned, those things happened.. however since I got email confirming that playmat was finished, it is when all the mess started: - In the email that playmat was completed I was advised it will be posted soon. together with that order I also order customised sleeves so I asked about them - I was advised that sleeves were already sent to me but I have never received tracking number for them - When asked for the tracking number I got no response for multiple days and when finally got one, I was told they are still waiting for the tracking number to be provided - When I queried that someone else from the team advised that there are delays and nothing from my order has been completed yet... I mean this is absurd and I still don't know what is the status of the order.

Very communicative throughout shipping and good quality for the price.

Got some great personalized sleeves for my pokemon tcg deck! Great quality and design! Great customer service aswell! I highly recommend!

My order of custom sleeves came through beautifully. Order and dispatch was very quick as well. Australian buyers beware however as they do (Currently) ship via APC logistics, who in turn ships through Aramex (formally Fastway couriers) My sleeves did eventually find their way to me, but as any Australian knows you play a very risky game when anything comes through Aramex.

I'm only giving two stars because the quality of the product I did get is great. I ordered a matching set of a playmat, deck box, and card sleeves. I only received the playmat, after emailing and contacting them for over month with varying answers they said that the deck box materials are out of stock and the sleeves were being held til it's ready, but I could cancel the deck box and receive the sleeves. I canceled and deck box and haven't gotten the sleeves or a tracking number, nor have I heard from them sense. They've been ignoring my emails. I'm furious.

I placed an order for a custom mat about 4 weeks ago from the recommendation of a friend. Its my first time using there services. I placed my order recieved confirmation emails and advertising emails after placing it. 3 weeks go by I checked the status of my order and saw there was no movement on its status. I sent them an email at this point asking about the status of my order. They sent this back "Thanks for the email, and I'm sorry for the delay with the order. It seems there was a glitch with the system, and the order wasn't processed when placed. I'm requesting our team to express the order and make sure it arrives within the next couple of days, Diego" 4 days go by after emailing them and I had not received my order I ask for a refund at this point. And get this response "We sent the order to production as I mentioned on my email from 4 days ago, it was being worked and then express shipped to you as promised, but if you wish to cancel it instead we can go ahead and do that and refund you for it, Let me know what you would prefer, Diego" I tell them in an back I still would like my refund. At this point I was expecting back my refund of 34.45 that I paid. And get this email back "Sorry for that; I will request it from our team; as the order is in transit, we are not allowed to provide a full refund, only partial, which is up to 25% of the order; however, I will still send this to production to confirm. Diego" At the time of this email nothing moved on the status tracker of my order. So I don't know why I was only getting 25% of my order refunded. I emailed them back today 4 days later about not receiving my refund yet and get an alert saying I was refunded $8 back from them. This has been an absolute disappointment and terrible experience being a first time customer with this company. I get an alert and email saying the order was shipped and if their idea of express shipping is over a week then it still hasn't been delivered. This company failed me and will not be getting my business in the future.

They are very quick to get back with you if you have questions. They do an awesome job and it is a great quality mat you get!