YoufitReviews of youfit.com

Due to a back injury I suspended my account for 2 months , I was charged £5 admin fee per month, however I have since decided to cancel my subscription, I will now be charged the full membership monthly fee for the month of September despite not being able to use the gym and having pointed out that according to the competitions and marketing advice it is unfair of a gym to continue. In this present day of fiscal problems I feel some leeway and consideration should been offered rather than be constantly informed of terms and conditions, I will be avoiding this gym at all costs from now!

DO NOT JOIN YOU FIT - Holiday Inn J7 GREAT BARR BIRMINGHAM ( been a member since 2014 ) I raised various issues from dirty facilities , tepid spa . steam been out of order for over 6 weeks . showers closed for over 4 weeks - due to a tile falling off and injuring my leg 4 weeks ago 16/4/23 then 3 hrs later a tile fell off and injured another member who I also know Showers not in use and during Aqua there are at least 20 of us trying to use one shower . Manager not resolving by liaising with hotel manager to let us use a room as hotel fully booked (for 4 weeks ???!!!!) When I managed to get a meeting with the new manager on May 10th It resulted in N O T H I N G - NO good will gesture NO extension of membership no apology for my injury I stated I wanted compensation / good will gesture and then I received an email advising I could either freeze my membership until the showers are fixed or accept 2 guest passes Errrr showers are out due to the injury we both sustained in the first place or I could have 2 guest passes to take friends FFS Joke or what !! As if any of us would like to visit a place with no showers and dirty facilities I am gobsmacked that they not only carry on giving poor service they are not even prepared to offer a good will gesture (It also happened to a friend later that same day my friend who also suffered a tile falling on her the same day was offered a months extension on her membership !) They are not even fulfilling their part of their contract I highlighted the fact that the steam had been out of order for 6 weeks Got a very defensive email back stating it was only for 4 weeks and that was before (she )the new manager started 4 Weeks or 6 weeks - IT WAS STILL OUT OF ORDER ! ABSOLUTELY APPALIING NO CUSTOMER CARE NO CARE AT ALL I myself work in the customer service industry and have done for over 25 years and believe in delivering excellent customer service I also put a review complaint on the YOU FIT Facebook page and have now being blocked I ve now cancelled my membership after 9 good years !! YOU FIT YOU are a joke !! 😡😡😡😡

I have joined the club for a year in holiday inn in Colchester the staff in the reception enrolled us in the scheme they didn’t mention that we need to send an email one month before the year finishes to cancel our membership. Now after 3 months of cancellation I received an email from the debit collection to pay £92 one month fee +admin. Very bad communication and very bad service Never again

I joined Holiday Inn Leeds Brighouse youfit club. I was advised by the supervisor to take out a 3 month contract. He never verbally mentioned that after the 3 months I would still be on a rolling monthly direct debit contract. I personally think this is a very devious,underhand way of doing business, but then they obviously don't care as long as they can keep tricking / conning people into joining and not explaining the full facts of the membership payment face to face.

Really good Clean

As average as it gets. Have seen better have seen worse. You get what you pay for so it makes sense.

I've been coming to this gym for a couple of years and I believe it's a great value. The gym is always clean and the staff is friendly and prompt. Recently, I took advantage of a special on Personal Training and have had an excellent experience. The PT (Nick) is highly knowledgeable and is a great listener that will help you reach your goals, whatever they are. Very inexpensive, convenient and uncrowded, I highly recommend this place if you are trying to get fit.

I like the gyms , I have a lime card so go to two of the gyms due to different machines since I only use machines . I go work out and leave . Some seem to be looking for ridiculous things from gyms . I just go to work out 3x a week and that is it . I am not interested in anything else but work out type machines .