Uriel
I'm writing this review out of frustration
I'm writing this review out of disappointment and frustration. I have been a gym goer since the late 90s, when Jack LaLanne. As someone with higher education, I understand how the market works, and I hope some investors recognize this opportunity and open a new type of gym to deliver what customers want and need. I have been at 4 locations of YouFit, and I got stuck at the one on 8755 SW 24th St ·, Miami, FL, but not because I checked all the boxes, just enough to keep going, until now. YouFit was welcomed because people grew tired of LA Fitness's corporate greed, creating an environment where salespeople feel compelled to mislead members to take home some income. But the YouFit franchise model opens the door to local investors who are clueless or disdainful of customers' demands and needs. The first location I visited was at 8311 W Flagler St, and the owner started removing popular equipment to fill space with some little-known or low-demand items: people complained, but they were ignored. Then I visited the YouFit located at 7070 SW Coral Way. The first thing that caught my attention was that the light of the water system sensor was not working, probably removed (maintenance guy at Planet Fitness told me he had do so because "it was malfunction": you fix it, you don't just disable it), so members are not warned that the filter is dirty - I learned that Planet Fitness at 8524 SW 8th St has done the same, and YouFit at 1605 SW 107th Ave too! I assume that they don't understand that's a liability, having the water fountain work with a dirty filter, building up bacteria without warning customers! So, I finally landed on the last YouFit, where I have been stuck until recently - 8755 SW 24th ST. It's the only location around this area that replaces the filter when due. The place has been reasonably acceptable, but they fail big time because, despite members' complaints about some PT staff playing a cheap boombox (sound distorts when you max the volume), management chose to ignore the concerns. This is typical in Miami, where some owners don't hire real professionals to run the place to increase profits by paying lower compensation and sacrificing quality. We have told management that most of us wear headsets to listen to our workout music, and tuning a local radio station is a personal choice for those PTs. The guys made it worse, like challenging us, which is a way to tell us, "if you don't like it, go somewhere else," and we're doing exactly that! Now, this is the case: for a long, long time, consumers have endured the abuse of taxi owners/drivers, and then came Uber, which achieved massive success because people were fed up! And that is what I envision, not just hope, some investor who opens a new brand. Believe me, people hope for it.