YoufitReviews of youfit.com

You fit Shepperton I have been coming to YouFit in Shepperton for many years and I have always found the gym team friendly, approachable and always ready to go the extra mile to be helpful.I am sorry Dan has left and sadly Kamil is leaving too, however I am looking forward to Matt becoming the new manager. I am sure that Matt, Calum (hoping very much that he will become the new Deputy Manager) James and Sandra will be committed to ameliorating YouFit Leisure even more by providing excellent members’ training and outstanding customer care.

I was a member of YouFit gym in Venice, Florida. In January of 2023 I informed them that I had a United Health Care membership and I provided the attendant at the gym the number of my new membership and asked them to delete charging my credit-union account. She said she did so and I confirmed it with her again the next week. However, YouFit continued to charge my credit-union account and presumably, United Health Care (= double-dipping!) for SEVEN MONTHS! The Assistant-Manager (Dan) agreed it was an employee error not to have deleted my credit-union account charges, but said he could not refund my money. I had to call and cancel my Credit Union Account and I then had them block payment for those final two months, YouFit then had Aldous & Associates (a collection agency) e-mail and call me threatening to affect my 827 credit rating. I had representatives from United Health Care & the Better Business Bureau contact YouFit twice, each. Those representatives said the personnel at YouFit were very uncooperative and that they had "red-flagged" YouFit. I am now disputing YouFit with the Credit Bureau. Do NOT join YouFit! They are unethical. There are better and more reputable gyms to join!

Never going back there ever again. They are scammers, once they get your card charged they wont stop. 250 days ago I told them to cancel my membership, and I trusted they canceled it. Today's date, I'm still being charged even tho I told them to cancel it. Then I call my bank and they cant do nothing because it is an automatic payment (what they can do is contact YouFit) Also, youfit now wants to charge me the annual membership because this bill is due within the last 30 days after I requested the cancelation by email. When I requested such 250 days ago. This is crazy!!

I've been a regular customer at Youfit Solihull and have always been welcomed warmly. However, during my recent visit today, the receptionist, Liza, refused entry a few minutes before 6:00 PM, despite my usual arrival time. This abrupt change in policy left me feeling unwelcome and frustrated. I hope the establishment addresses this issue promptly to ensure consistent and respectful treatment of all patrons.

Joined the Gym at Shepperton and was missold was told we get this and get that but one week after joining what we had been promised was no longer available. Could not use facilities as was broke for couple of months. Gym caused me a lot of health issues because gave me exercises they should noty have given me. But to cut a long story short it was agreed with manager that membership be cancelled and are now getting emails from debt collection requesting £61. Have told debt collection the story extplaining the mental issues but they keep on emailing. What does one have to do when suffering badly with mental issues. It is disgraceful. PLEASE STAY CLEAR OF SHEPPERTON SURREY. Clearly Manager not doing his job.

Gyms are nothing great. Locations are far and few between in Phoenix az. Equipment is old. Moved out of state to where there were no locations. Tried to cancel over phone and was told that not only do i have to pay a 10.00 cancellation fee (no big deal) but i also am being charged a 50.00 fee that is non refundable. So they are making 60.00 off of me for cancelling my membership. My membership was only 34.99/mo to begin with......REALLY?! All I have to say is STAY AWAY from this gym. Crooked is an understatement!

I have been a regular user(paid up "member") of YouFit, Taunton, riddled with a recent history of facilities not functioning and taking an eternity to repair, for about ten years. Before that, I was a casual user. Before Holiday Inn existed I went to school in Taunton. I joined the "club" because I had to get fit for surgery...lung cancer. Since then I have had ongoing hospital operations etc and swim about 5000 metres a week. I do not use the gym. I spend a lot of time away from home but when using YouFit I will swim 750 meters in the morning and the same in the afternoon. I believe in consumer rights and have had a run-in with the current inexperienced "Manager" concerning withdrawal or reduction of services previously. I find her dishonest and a person who has a tendency to raise her voice to the point of being neurotic at times. I therefore adopted a strategy of keeping a very low profile. To be fair, over the last six months or so continuity of service provision had improved (i.e. less malfunctioning) but still left much to be desired. Before the New Year I asked George, effectively the Deputy Manager and a first rate person, what steps were being taken to restore the timing on the jacuzzi which had been inadvertently changed from five minutes on, ten minutes off to ten minutes+off. "Everything is in hand" said George adding that the engineers had been made aware. They had made an error when doing some repairs etc to waterworks involving a closure of the waterside facilities. I then went abroad until January 24th. In Mid-February I made a casual enquiry to the "Manager" as to when the timer would be restored to what it had always been, 10 on and 5 off. I was told that I was mistaken and the jacuzzi has always been 10 off and ten minutes on. The "Manager" was getting aggressive over the issue so as I was walking away I said "Inshallah" (an international word which translates as Praise be to Allah and usually used at the end of a conversation meaning in the circumstances So be it). I was then accused of swearing!!! Linguistic ignorance and also religiously offensive. Her position on the jacuzzi was ONE BIG LIE generated by her need to either ATTRACT more "members"(which she was failing to do) or save money...hence reduction of the services paid for by "members". Apparently the establishment was not making money but that has to be seen in the context of IHG, the owner of Holiday Inn etc, announcing over $1 billion profit recently. The next day I asked George to confirm our conversation back in December which he did adding that the "Manager had "lied" to him on the issue when he tried to instigate action to restore the service that members had paid for. In the same week there was a written announcement of further restrictions on the availability of swimming lanes for members adding to those that were already in place. This also is effectively double-selling of a service the availability of which "members" had paid for. My sixth sense told me that the Manager was out for me. By this time I was feeling threatened, alarmed and distressed. I was loosing sleep over this. But I was due to be away from home for uch of the next few months. I, therefore, wrote to the Manager, intending to preserve the peace, advising of my planned absences and suggesting that any communication should either be in writing or witnessed by a third party. Better not to be in the line of fire in the first place rather than ducking the bullets so to speak. Clearly, her reading ability does not extend to retention of information. The next time I had sight of this person she started having a go at me. As usual I walked away reminding her to put any matters she wished to raise in writing. Remembering that I was a "member" for the best part of the last decade it may seem surprising that I soon received a written letter advising that my "membership" of the club was terminated with immediate effect. There is no due process in these matters: it was like the Wild West...before Sherrifs and Marshalls existed. Tonight I leave for the Atlantic coast of Morocco where the average daytime temperature is about 26 degrees. There is eleven hours sun and blue sky. The sea is excellent for water sports. Horse and camel riding are other options. GOOD RIDDANCE YOU FIT TAUNTON....BUT PLEASE STOP RIPPING OFF WELL -INTENTIONED MEMBERS ESPECIALLY THOSE WHO ARE PENSIONERS AND SWIM FOR THEIR HEALTH....something which is just not on the YOUFIT agenda based on my recent experience. Oh....I always thought that Clubs with Members had a Constitution and members were democratically elected to Committee posts with discussion of isues effected by bringing items of concern to the attention of the Chairman bla bla bla. YouFit should not us the terms Member and Club because in the ordinary meaning of the words they simply dont apply

Been a member for 21 years, got all my family friends, work colleagues, football team members to join, had a disagreement with the manager, to which he offered me outside and asked if wanted a fight, then shouting and pointing in my face and gritting teeth, yet I got barred because told him don't dare point in my face, no witnesses and all on camera yet I've just been told I'm barred for life and he has staff and member witnesses, happened in changing rooms when no one there and outside when no one there, now having to speak to a lawyer, I've got witnesses and proof, yet not once have I been asked for any, all on camera and don't need witnesses but I'm still barred, they're happy with a manager pointing in people faces and threatening them because had disagreement