YoufitReviews of youfit.com

I joined the Shepperton Youfit gym based on the fact it had all the pool and spa facilities included in the membership as well as the general "feel" of the gym and the changing room facilities. The gym is usually nice and quiet, not intimidating and has all the equipment I need (it's not a huge commercial gym so if that's your vibe then this might not be for you). The guys on reception are always extremely friendly, helpful and welcoming especially Callum and Kamil, they are absolute diamonds! As it's part of the Holiday Inn hotel you do get an array of guests visiting the gym or pool who can be a little annoying but overall it doesn't tend to impact me. The membership is very reasonable for what you get, they do a lot of classes but I don't go to those, but I do use the gym regularly and sometimes use the pool, sauna, steam and jacuzzi when I feel like a pamper. The lockers have built in codes that you set yourself (a bit like a hotel safe kind of thing) and there is one private changing cubicle, the rest is open plan but spacious. Hairdryers are supplied, swimwear spin dryer thing etc. The showers are ok but I do struggle to wash my hair there as I have long hair and takes too long as they're not overly powerful so I tend to just shower and wash my hair back at home. Parking is always plentiful and free, just put your car reg in the computer at reception. The bar area is lovely for a drink or food and the outside patio decked area is so modern and lovely, bar staff all good from what I've experienced. Oh and there's a separate room to the gym where you can stretch and do ab work which is hidden away so ask reception where it is if you want to use that, it's very tranquil in there. My daughter has now joined too and my husband has been a couple of times on a guest pass and absolutely loves it and is also thinking of joining.

This is the worst gym ever . The charges for annual fees you accumulate. Right after you initially join the membership. It states you can freeze your account and they wont allow you to freeze your account. I am cancelling my membership and all of the run around i am getting from the customer service department and the gym location coral springs is ridiculous. Why am i having to pay annually if i am no longer at the gym and cancelling membership. They try to hold you to these charges and threaten with collections. If you are given an option to freeze then why when ask they refuse to freeze until you pay this fee . I should of known not to join this gym not much persons are even at this gym to begin with . I advise no one to join this gym they are unfair to members and there are lies and alot of red tape. Not professional. No one tries to assist you when u call they say they are going to call u back just so they do not have to speak with you. I cancelled due to moving and they still will not allow me to cancel this is crazy and unfair .

I joined Youfit Lancaster last summer. The ladies changing room is a joke there is little privacy, three toilets and four showers. When you have been in a class of at least 30 ladies your wait for the toilets and shower's was horrendous especially when one of the showers was broken for some considerable time. The only positive thing I can say about Youfit Lancaster the staff were lovely, they put up with a lot from members who constantly complained of broken equipment. The higher management need to think less of themselves and more about the frontline staff because with out them there would be no Youfit.

CHEAP IS EXPENSIVE. I started a membership under a Black Friday promo: "No dues until January." There is no such promo you will end being charged two annual fees in 12 months, no matter what you do. They charge the first annual fee in January because the "no dues until January" mean you will end paying the annual fee later than the day you sing in for the program. Then they will charge another annual fee on the month 12, EVEN IF YOU CALLED AND AGREED WITH THEM NOT TO RENEW YOUR CONTRACT. The gym is dirty, there is no control, and people leave sweaty paper towels on the cardio machines. Between 6 pm to 9 pm you will not be able to work out properly because they don't have enough equipment to attend the demand of their service.

Left the reception area to go home at 20.04. Glowered at by reception witch who stood ready to leave with bag, hat and coat. Apologised for leaving late. (4 min). She then started to bang on about how unfair it was. I guess she wanted sackcloth and ashes. In how many occupations do workers expect to leave on the dot of end of shift?

Youfit Haydock Only visited twice.... cancelled membership due to.... Dirty & poorly repaired toilets and shower facilities. Mold on shower tiles. Dirty seat in shower. No lock on shower doors. Only one changing cubicle. Rusty equipment, equipment out of order, damp on the walls in the gym and changing rooms. In desperate need of refurbishment. Pool never available due to swimming lessons. Not value for money. Not fit for purpose. Their only positive is the staff are friendly and helpful.

Lancaster youfit health club Spa area was closed from January 8th until April 28th members were told it would be closed for 1 month for essential repairs the jacuzzi is still closed today with excuse after excuse given. The manager told members if you don't like it then leave shockingly poor customer service we & others will not be renewing when our 1 year membership when it is finished they even had the cheek to say we would have to pay in full if we left early with the spa area closed for nearly 4 months & jacuzzi closed for now nearly 9 months!!

I joined holiday inn YouFit Stoke with the belief that if I was unable to continue due to my pain that I would be able to cancel as genuine reason ie unable to pay/ illness. I managed 3 visits and realised this was a mistake due to pain and not impressed at all with the facilities. I spoke to another receptionist and explained that this was a mistake and they confirmed that it was cancelled and did say an additional payment maybe taken depending when it was due. 3-4 weeks later this payment was taken so I then cancelled the direct debit. Over 3 months later while on holiday I received an email and text message from a debt collecting agency ARC Europe, demanding arrears and costs, clearly this membership was not cancelled and YouFit never attempted to contact me. I complained about this at the gym and was given head office contact details and told to send evidence of illness, I eventually had a letter admitting their mistake and a ‘gesture of good will? and would cancel the debt. I have now sent a second email to ARC requesting confirmation that this is closed and my credit rating has not been affected. Never again.