John
False advertisement and terrible customer service.
Yokkao is a dishonest company that engages in false advertisement. Under Yokkaos shipping policy listed on its website they advertise free standard shipping over $200 USD excluding period of sales. I confirmed this with a team member 6 days ago via email. Yesterday as I was checking out I noticed there wasn't a free shipping option as advertised so I contacted customer support. I had the displeasure of speaking to a team member named WAN. He asked me to provide screenshots of this free shipping policy implying that I was lying. I attached the screenshot, my conversation with the past team member, and also directed him their own website where the policy is listed. yokkao.***/pages/shipping After Wan reviewed the evidence he replied back to me stating "Thank you for providing additional information and for sharing your previous conversation with our customer service team. We appreciate your patience and understanding regarding our shipping policy. While it's true that free shipping was temporarily removed during the SONGKRAN24 sale, our team has decided not to reinstate it at this time. We apologize for any confusion or inconvenience this may have caused. Unfortunately, we are unable to accommodate your request for free shipping or a discount at this time" As you can see this is complete false advertisement and poor customer service. Do not shop with them if you have any self respect for yourself.



