YOKKAOYokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.
YOKKAO (yokkao.com) has 310 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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310 approved reviews, newest moderated first
M. S.
Ordering and delivery was easy. BEAWARE. I specifically choose the YOKKAO UK website, they sneakily divert it to their main website in Bang Phiriang. My £310 order attracted £95 import duty. I am a savy shopper, if this was made obvious, I would not bought the shorts, which in my opinion are not worth the money, as they are poorly made, and I would have saved £100. Maybe worth looking at Amazon.
Karla V.
I have been a client of Yokkao for two year now and everything here is super high quality, the best design and very attentive customer service. Thank you Yokkao, you give me style to my sport and lots of love :)
Response from YOKKAOJul 29, 2024
Dear Karla, Thank you for your wonderful review! We're delighted that you had a positive experience shopping with us, and we look forward to assisting you again in the future.
David R.
Beware ordered 2-3 day delivery. 6 weeks later nothing, asked for refund, no refund. No customer service. Still waiting
Response from YOKKAOJul 29, 2024
Dear David, We are truly sorry to hear about your experience and understand your frustration. We would like to address your concerns and provide some clarity on the situation. Your order was affected by a technical glitch that led to items being listed as in stock when they were actually pre-order items. This caused an unfortunate delay in processing your order since all our products are handcrafted in Thailand. We apologize for falling short of your expectations, and we understand the frustration this may have caused. When you requested a refund, we made an exception to our policy and offered one. However, your payment method turned out to be inactive, complicating the refund process. While we were actively seeking alternative ways to issue your refund, your order was processed and sent. According to the tracking information, the package has already been delivered. We notified you about this and kindly asked you to consider giving us another chance. We are eagerly awaiting your reply and are determined to resolve this issue to your satisfaction. Please reach out to us directly via the support form on the website so we can address your concerns promptly. Thank you for your understanding and patience.
Monica F.
Diciamo che, in caso di articoli non dispsonibili e addirittura fuori produzione, i tempi di comunicazione sono un po' lunghi. Ho aspettato diversi giorni per avere le risposte. Alla fine comunque mi hanno rimborsato in toto. Devono a mio avviso rivedere le tempistiche della comunicazione con i clienti. Per il resto ok.
Response from YOKKAOJul 29, 2024
Dear Monica, Thank you for taking the time to leave your feedback. We apologize for any inconvenience caused by the lack of communication. We're currently implementing measures to improve our communication channels to ensure timely updates for our customers. We understand the importance of clear and timely communication, and we're committed to ensuring that all our customers are kept informed throughout the process. Thank you for your feedback and for bringing this matter to our attention.
Prautzsch
A fuir absolument. Ma commande n’a jamais été expédié et impossible d’obtenir un remboursement. Site criminel
Response from YOKKAOJul 29, 2024
Greetings, We are sorry to hear about your experience and understand your frustration. We take your feedback seriously and want to clarify the situation. While there was indeed a delay in processing your order, we can confirm that it has been shipped and, according to our tracking information, successfully delivered. We sincerely apologize for the inconvenience this delay has caused and any confusion surrounding the status of your order. Please know that we are here to assist you if you have any further questions or concerns. We are committed to making this right and appreciate your understanding. Thank you for bringing this to our attention.
PM
Be careful !!! After ordering shorts for my son, which were available on the YOKKAO website, I received an email stating that these shorts had sold out. The company offered me a refund or the option of choosing something else, so I replied that I would like to receive a refund. As a result of my clear explanation that I would like to receive a refund, they decided to send me these shorts. If these shorts were the ones I ordered, I would not mind, but they have sent me completely different shorts (different design). After sending them many emails, we have agreed that I will return these shorts for a refund. As a result of paying for a special tracked and signed postal service, I received confirmation that the shorts had been delivered to the warehouse. A few days after the delivery was completed, I sent them an email asking for an update on my refund. They responded that they are working on it and that they will inform me as soon as possible. It has been about a week since I last received an email from them. My email was blocked when I attempted to ask for an update. How you treat your customers, robbing small children of their hard earned money, is absolutely disgusting.
Jose L.
Todo espectacular: la calidad de los productos, la calidad de los diseños, la mejor marca de muay thai
Response from YOKKAOJul 29, 2024
Dear Jose, Thank you so much for your wonderful review! We are thrilled to hear that you are delighted with the quality of our products and designs. Your kind words reaffirm our commitment to being the best Muay Thai brand, and we are grateful for your support. We look forward to serving you again and continuing to meet your expectations.
Amandine D.
Retour perdu par Yokkao, pas de réponse, c'est du vol