YarboReviews of yarbo.com

Response from YarboSep 26, 2025

I’m sorry for the frustration this has caused. Please be assured that we never aim to scam our customers—we always follow our return policy. In some cases, by the time we receive a cancellation request, the shipping process may already have been initiated, and unfortunately we cannot stop the delivery once it’s in motion. Since I can’t locate your support ticket using only your ID here, I’m not able to see the full details of your case. If you could share your ticket number with us, I’ll be able to check exactly what happened. To clarify: we do not refuse refunds. Once the returned unit is received, we process the refund according to policy. In some cases, logistics fees (such as return shipping) may need to be deducted, but the refund itself will not be denied. We’d like to resolve this quickly for you, so if you can provide the ticket details, I’ll make sure this is followed up properly.

Response from YarboSep 26, 2025

Hi Viral, I’ve gone through your support ticket and read your feedback carefully. I’m sorry that your experience with Yarbo has been so frustrating, and I also want to apologize for the communication gaps you encountered along the way. Regarding the emergency stop issue: our support team sent out replacement parts because, while we had asked for the order details needed to initiate a full Core replacement, we did not receive the required response at that time. Under our internal process, we can only proceed with a Core replacement once that step is complete. Please note that if a ticket is ever closed automatically, it will reopen immediately when we receive an update from your side. As for the refund process, I understand your concern about the box charge. To clarify, whenever return boxes are required, there is a standard fee if the original packaging isn’t available. We should have communicated this more clearly and we apologize for the confusion caused. We truly value your feedback—it highlights where we need to improve in both our products and our service.

Response from YarboJul 29, 2025

Hi Rob, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrating experience — from the initial purchase to the challenges you've faced while trying to cancel. We understand how disappointing this must be, and we take full responsibility for not meeting your expectations. Although this response may come a bit late, we want to do everything we can to help resolve the situation. To assist you more effectively, could you please confirm whether your refund request was related to any after-sales issues? If that’s the case, we’d be happy to arrange a direct conversation with one of our technical experts to explore if the issue can be resolved. If you still prefer a refund and have already requested one within the valid return window, we sincerely apologize for the delay in processing. We will do our best to honor your original request based on the date it was first submitted. Please provide your support ticket number so we can review the case and take prompt action. Again, we apologize for the inconvenience and truly appreciate your patience while we work to resolve this for you. At Yarbo, we’re committed to building not just great products, but also a support experience you can rely on — and we’ll do our best to make this right. Best Regards， Team Yarbo

Response from YarboJul 29, 2025

Hi Timothy, Thank you for sharing your experience. We understand your frustration, and we truly regret that the product didn’t meet your expectations. We take full responsibility for the issues you faced and want to assure you that we are continuously working to improve both our products and services. Regarding customer support, we do aim to respond within 24 hours of receiving a support ticket. However, certain cases may take longer to resolve, especially when technical expertise is required. We are actively working on improving response times to ensure quicker and more effective support for our users. While we respect your decision to move on from Yarbo, we are committed to addressing the feedback you’ve provided. Your input is invaluable as it helps guide our ongoing efforts to enhance both product performance and the overall customer experience. Best Regards， Team Yarbo

Response from YarboJul 29, 2025

Hi there, We’re sorry to hear about your disappointing experience with Yarbo, and we truly appreciate you taking the time to share your feedback. We’d like to respond to each of your concerns in detail: 1. Uncut grass in the middle of the lawn There could be a few reasons for this: temporary GPS signal loss causing Yarbo to drift off course, automatic obstacle avoidance, or slope-related issues. We're actively working on solutions to these issues. For example, we've optimized the slope mowing logic to improve coverage and are continuing to enhance obstacle detection for more reliable performance. 2. Overly sensitive to small obstacles We understand this concern and are continuing to fine-tune the obstacle avoidance system. Additionally, you can adjust the sensitivity through the settings menu, which may help in reducing unnecessary stops. 3. Manually driving Yarbo to the mowing area Yarbo is designed to autonomously travel from the docking station to the designated mowing area. If yours is not doing this, we’d be happy to help troubleshoot—please feel free to reach out so we can assist. 4. Issues with edge mowing Yarbo maintains a safe distance from boundaries by design to avoid collisions. However, you can try adjusting the “reduce boundary” setting in the app to help it get closer to the edges. We’re committed to improving Yarbo and providing a better user experience. We hope that with future updates, we can earn back your confidence in the product. Thank you again for your feedback—it helps us move forward.

Response from YarboJul 29, 2025

Hi Jeff, Thank you for your feedback on Yarbo, and we truly appreciate your continued support. We're glad to hear that the 2024 version is performing better for you. If you run into any issues, please don’t hesitate to reach out — we’re always here to help and will do our best to assist you. We remain committed to improving both our product and service as we move forward.