Yanwenexpress is listed under Shipping & Logistics.
Yanwenexpress (yanwenexpress.com) has 104 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing104 approved reviews, newest moderated first
Andrew
This is the worst delivery service. They keep telling me the driver can not find my home, even though they send me a pic of my home on the map, and it is clear. I think they have drivers from China who can't read English driving here... From china. Chat also tells me it may take 3 to 5 days for delivery. I have been waiting 2 weeks now. Any company that uses this place for delivery, I will cut them off . Total nightmare
Michael S.
Colis non reçu des voleurs et arnaqueurs
LB
Yanwen’s handling of my delivery has been appalling. They claimed a delivery attempt was made even though I was home, my building has a call box, and there is a staffed front office available to provide access. After that supposed attempt, there was no prompt redelivery, no meaningful communication, and no response to my direct outreach. More than a week passed while the package remained stuck in limbo, with vague tracking updates and no apparent urgency to actually deliver Because of this experience, I will not purchase from retailers that use Yanwen for delivery, including Oxknit. No product is worth dealing with this level of incompetence and lack of accountability.
Jeri V.
I have received 2 orders via Yanwen: both were tossed on the walkway randomly, no where even close to the porch! the first one landed by bushes, so I almost missed it!! These were paid for, legitimate orders. If I was the manufcturer, I would NOT use this delivery service!
Tony
I waited for my package for over a week when the store promised a 3-4 day delivery. When I reached out to customer service, they said they can't give me a delivery date because the driver has to decide when to deliver it. That's the first time I hear the driver decides when a package gets delivered. I kept asking questions and customer service weren't responsive at all.
Anders
They take 4 days to deliver a package when they have it in ur city and when you ask for help they repeat what they say and don’t help don’t ever use this service.
Tom S.
Absolute worst experience EVER with a carrier. They never delivered the package! They had a photo that was not my address! I immediately contacted them through email, cant call them, they said it would take a week or 2 to investigate!! My resolution: sorry for the inconvenience, there is nothing more we can do contact the company i bought my product from. THE WORST CUSTOMER SERVUCE EVER! DO NOT USE THEM! they will steal or lose your packages
Emily H.
If i could leave a zero I would. Because of yanwen, my jewelry business took a huge plunge. They delivered a 500 dollar jewelry package to the wrong house. My items were from alibaba who has been giving me the run around for a month, trying to get it resolved. I cant get my money back and I never got the package. Im disgusted.
