YanwenexpressReviews of yanwenexpress.com

Horrible! Yanwen was the courier service for something I purchased. The worker threw the package about 10 feet away to my front door. I have the video and that's horrible that the workers would be so lazy and do this.

The delivery person stepped off the sidewalk into my garden to take a picture of the package. He broke a walkway light of at the ground and broke a vase. He looked down at the damage, threw the package over onto the porch and walked away. Did not check the package nor report the damage. I gave a video of the entire incident. I was told to send the video to verify my account. I did and have received no resolution for the damage.

Driver stole my package after taking a picture, send evidence to their support team and they didn't want to refund anything. And now ran into another problem where they're literally refusing to deliver. It is a delivery company, that can't deliver. IT IS A DELIVERY COMPANY. THAT. CAN'T. DELIVER. I specifically email businesses that use this about these problems too, I won't buy anything from any company that uses it.

Parcel delivery failed [Wrong Address]. The address is correct, they never try to deliver the pakage!

So my delivery arrived from your professional carrier. she pulled up to my driveway and threw my package against my garage door. I have her on video and that is not professional or top notch at all. I contacted Eden labs (whom I ordered from) because my items were in glass bottles. I made them aware of how this Top notch company treats people's items. I will never order from anywhere that uses yanwen express as a carrier. I will also help prevent this from happening to anyone else by leaving a review on every platform I possibly can.

Absolutely incapable people. Lying about a "closed" business and locked doors, while at the same time the business has customers inside and a full parking lot. Communication is terrible; over a week, my package has been sitting at the local facility.

This is easily the worst delivery company I have ever dealt with. They won’t let you change the shipping address. They make you talk to a bot, then when they direct you to customer service, they have you wait 15 minutes, then end the chat on you. My package has been at the local facility for 4 days already and they still haven’t delivered it yet.

i ordered some damn jeans off of tiktok shop and i got yanwen as my courier... and kid you not this shit was out for delivery since 7am this morning and it still has not gotten to my goddamn house. needless to say this courier is absolutely atrocious and some serious work needs to be done