Veronica
Used to like Yamibuy until .......
They recently cancelled some of my orders without any reasons or further notifications. Contacted customer service and asked me to provide pictures of my business credit card, business website link and bank statement in order to purchase a product from them. But on the other hand, they have already charged my credit card the day when I placed my orders. Held my money and cancelled my orders? Who looks more like a scam here?
Response from Yami 亚米Jan 4, 2021
We apologize that your order didn't go through our system because of the credit card high-risk control. We have sent an email to you to request extra payment info to confirm you are the cardholder or account holder. We are sorry that this is inappropriate for you. We have also reported this issue to the relevant departments and suggested that we improve our review process to ensure the customer’s shopping experience. Your payment also will be returned to your original account in 5business days from the payment date.



