Xtractor Depot Reviews | Read Customer Reviews of xtractordepot.com

Xtractor Depot Reviews | Read Customer Reviews of xtractordepot.com

Xtractor Depot reviews

455 approved reviews, newest moderated first

Estelle S.
Nov 2, 2022
Great customer service,
Great customer service,
Response from Xtractor DepotDec 16, 2022
Thank you Estelle! Appreciate your support!
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Bodhi H.
Nov 1, 2022
Excellent service as per usual
Excellent service as per usual
Response from Xtractor DepotDec 16, 2022
Thank you Justin!! Appreciate the feedback and support!!
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gary
Oct 21, 2022
Absolute unprofessional and horrible…
Absolute unprofessional and horrible experience ! Never make another purchase here! Shipping department did unacceptable job claiming my package to Canadian customs as over$200 Canadian when each parts purchased was $80 usd !!! Got another almost $100 Canadian ! Explained all this to company and nothing was done !!!! Garbage way to let customers paying to price for unprofessional business practices
Response from Xtractor DepotOct 21, 2022
Hi Gary, Thank you for your feedback. We apologize what has happened. UPS Customs does not allow us to do anything once we declare it. We declared the order at the amount you paid for it and they significantly increased it. We provided proof so you could show them on your end as well. We are further investigating how we can avoid this to happen for any future orders. Thank you for bringing it to our attention so we could further address it.
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David S.
Oct 5, 2022
Always helpful and on time you’re doing…
Always helpful and on time you’re doing a great job
Response from Xtractor DepotOct 5, 2022
Hi David! Thank you so much for taking the time to leave us feedback, we truly appreciate it. Thank you for being a valued customer!
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James M.
Sep 12, 2022
POS and proud of it
Complete liars and ripoff artists
Response from Xtractor DepotOct 5, 2022
Hi James!! Thank you!! Thank you very much for taking the time to leave us a review!!
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Simon R.
Sep 9, 2022
I need to return what I received and I…
I need to return what I received and I can’t get anyone to respond to emails.
Response from Xtractor DepotSep 9, 2022
Hi Simon, I apologize for any confusion. We have not received any emails or calls from you. I recently tried calling you to resolve this matter. Please give us a call at 888-733-2712 or reply back to the email I sent and we will assist you! Thank you!
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Ivan F.
Sep 2, 2022
Great experience
Friendly staff and they were really responsive and quick to answer any questions I had. Walked me through the process for a maintenance job on a pump that needed attention. They're straight forward and overall a good experience.
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Mike M.
Aug 8, 2022
Super fast
Super fast, correct products, cannot ask for more. Gracias!
Response from Xtractor DepotOct 5, 2022
Hi Mike! Glad you received your online order quickly! Please feel free to reach out anytime if you have any questions or need assistance!
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