Xtractor DepotXtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Xtractor Depot (xtractordepot.com) has 455 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
455 approved reviews, newest moderated first
Erica R.
Easy ordering process. Great shipping options.
Response from Xtractor DepotApr 2, 2020
Hi Erica! Thank you very much for your recent purchase and letting us know about your experience! Glad to hear you didn't have any troubles. If you need anything in the future, please let us know! We are happy to help. Thanks!
Debbie P.
Love them and arrived on time to use to feed the baby animals with.
Response from Xtractor DepotMar 26, 2020
Hi Debbie! Great to hear! Let us know if we can supply you with any more! Thank you for taking the time to leave us feedback. If there is anything we can help you out with in the future, please don't hesitate to reach out anytime!
saphora S.
Mr Erny is a wonderful customer care and service really appreciated
Response from Xtractor DepotMar 26, 2020
Hi Saphora! Thank you for your kind feedback! We truly appreciate it and I will definitely pass it along to Ernie! Thanks again and if there is anything we can help you with, please let us know.
Ed Brown Distributors, Dallas, T.
Even during this challenging time, my order processed and shipped within a reasonable amount of time and was delivered safe and intact. Good Job!
Response from Xtractor DepotMar 26, 2020
Hi Ed! We appreciate your kind words and feedback. We are doing our best to keep business as normal during this challenging time. We truly appreciate your patience through all of it! If there is anything we can further help you with, please let us know. We are here to help! Thanks again Ed! Take care!
Kyle
Just got my order and most had leaked during shipping. Just sent an email about it.
Response from Xtractor DepotMar 26, 2020
Hi Kyle! Thank you for leaving us feedback and reaching out to us via email! Our shipping department took care of the replacement for you. Please let us know if you have any further questions or issues and we will be sure to resolve them asap. We hope you liked the terps! Thanks again for your support and feedback!
Miller
Gave me a coupon for my next purchase and the code was invalid. *the coupon was dated 3-30-20, not expired
Response from Xtractor DepotMar 26, 2020
Hello Miller, Thank you for your feedback. I apologize that the coupon expired before you could use it. Every month the coupon changes. If there is anything we can further help you with, please let us know.
EB
Great service !
Response from Xtractor DepotMar 26, 2020
Thank you EB!
S. B.
Hello, I just wanted to reach and let you know about our experience with Xtractor Depot. Since we discovered this business,we have frequented it several times. Our experiences have been nothing short of excellent. I truly appreciate all that he does. From customer service to the warehouse employees...everyone has always been very kind. I do want to give special thanks and attention to Ernie at the Montebello location. He absolutely hands down is the reason that we have been successful in our endeavours. He has provided us with so much helpful knowledge and help. There have been times where we have not been able to travel to Montebello and he has made sure to help us out. He suggested to try Uber or Lyft, and it has been great. He actually watches out for the driver, when driver shows he makes it a seamless,stress free transaction. Even when Uber/Lyft driver arrives, they comment about how helpful that Ernie is. He makes sure to let me know that pick ups go smoothly and that my purchases are on the way to me.To me that is so helpful. BEYOND HELPFUL! I have been able to do this several times. I did have an issue one time on one of my orders.Another employee had made a mistake, Ernie actually corrected the problem, found the correct part and pricing and resolved the issue. He has made so many helpful suggestions regarding parts, regarding correct set up and usage. He has done trouble shooting...He is amazing. We honestly always hope that he is the one we deal with whenever we need anything from Xtraxctor Depot. Truly a fan... Thank you so much!
Response from Xtractor DepotMar 26, 2020
Hi S.B. Thank you very much for taking the time to leave us a thorough review and feedback on your recent services. I will definitely share your kind words with Ernie. We will do anything we can do better serve you, just let us know what you need :) Thanks again for your support!