X SuitReviews of xsuit.com

I will sadly have to join in on the list of negative experiences, this company is providing to customers. I have ordered a Mesh Ear-loop (Black) mask and 10 x xMask Filter Refill on the 29/04 at 23:19. Yesterday on 08/05, I wrote an e-mail questioning their customer services, why 1,5 week had passed, without me hearing anything, nor am I being sent a shipping notification. Today i've received an e-mail back from an xSuit employee, who's not interested in writing his/her name on the response - saying that they are busy, and that they first expect to ship the xMask on the 14th or the 15th of May (no clear cut answer). This results in me having waited 2,5 week for an xSuit employee to hand the product off to their courier company, and in the end, waiting a total of 3,5 weeks (including shipping time) for the product to be received in destination country. This has been completely and utterly unacceptable service. With taking almost a month to deliver a product, then theres essentially nomore need for the mask as the pandemic would be over by that time. There was no information from xSuit that they expect the delivery to take almost a month, and only utter carelessness when contacting their "Support". Nor is any compensation being mentioned, an intention of seeing if the product could be shipped earlier, or any care in the world shown for their utter lack of professionalism and being able to carry out what they are supposed to do - deliver the products that they are being paid for.

I had the same issues as most people here. Here are the take aways. 1. The masks come from China and are made by a third party. 2. X Suit is just a middleman for cheap overseas products and just slap their label on things. 3. The mask is cheaply made ( I got the mesh one) and does NOT provide a good secure fit. I put mine on and began moving my head around and talking to test the fit and it slipped down my face. If you stay perfectly still and don't talk it fits fine. 4. Bottom line, stay away.

"F" rating by the Better Business Bureau (BBB). The company sends customers a USPS tracking number to trick you into thinking your package has been shipped. In reality, they've only printed the label. The masks are expensive and necessary for our health but all the company cares about is quick profit. I can't believe their website says masks are in stock and online platforms are promoting the company. WEAK.

3rd update: mask were finally delivered...took 15 business days for them to arrive. Great product but crappy logistics Update: tracking shows that a USPS facility about 20 miles from where I live received. Hoping it gets delivered tomorrow. For that, I will update my “recent experience” Placed an order for 2 mask and 10 filters back on April 19th. I understand that everyone is behind on shipping with the pandemic going on (Crate and barrel, Best Buy, Spy Optic glasses all were delayed) which is why I was patient. April 29th I finally received tracking. Now May 6th and USPS has still not received the package. I reached out to customer service and asked for an update on my package and demanded a reply by end of day today. Received a response within 8 minutes apologizing and claiming that Jet E Commerce will be delivering my mask to USPS in 2-3 business days. I hope this is true...I’ll keep everyone posted

Same experience as many others posting here. Timeline: April 13th - Ordered masks April 29th - No updates on shipping status so emailed them and was told that item was shipped on April 23rd. May 5th - Checked tracking number, no updates so eMailed support again and was told that the masks were packaged but were never "handed over the shipping company." Thinking about what to do next...may try to cancel / report as fraud to the credit card company... — May 22nd update I followed up again on May 7th asking if there were additional updates since it appeared that the shipper still had not received a package from xsuit adding that if there were no updates to just cancel my order. The reply from xsuit was that they had canceled my order and indeed about a week later I got a refund to my credit card. In summary, I totally understand delays but the lack of upfront communication is terrible customer service. xSuit did reply to inquires for updates via eMail but, as documented above, however the updates were not helpful and it felt like they were just stalling for time. Also, throughout all of this I have continued to receive marketing eMail from xSuit saying that masks and filters were still available which is obviously not true. I believe that the play here is to get people to order before the have stock in place, charge them immediately, and use those funds to produce the product. Very shady business practices. Compare this with other companies who are upfront that they don’t have product in stock, put you on a waiting list or take pre-orders and not charge you until the product ships. That is responsible business practice.

I hate having to do this but I truly cant allow this company to lie to its paying customers. I was told my masks would be shipping on multiple different dates since placing my order on 04/19. I would have been fine with them telling me it might take a few weeks but they have given me dates and they were just flat out lying. I’m requesting a refund now and hopefully they learn not to take advantage of people during a pandemic. @BetterBusinessBureau lol

Just as other have commented, X-Suit charged my card but has failed to initiate shipment even after 2 weeks of placing the order. I placed my order for masks on April 21st as their site claimed that the marks were “In stock” but beyond sending me the order confirmation, haven’t yet even initiated the shipment yet. Sent couple of emails to x-suit customer service and got their usual BS response “due to high demand from this Covid situation, we are behind on shipments”. I paid more than $100 for their promised products and now I am thinking that it’s gone to a scammer.

Max reaches out to me and I had a problem with my orders. I was very patient and tried emailing a number of times and as a customer I was ignored and was given the worst customer service experience imaginable. Absolutely unacceptable. To this day they never responded.