X SuitReviews of xsuit.com

I ordered a mask from xsuit, tried to cancel the order before it shipped and they refused. I eventually received it weeks later and it was damaged and unusable, but they refused to accept a return and have not given a reason why or responded to any email communication. Stay away from this company.

Placed an order in April and now mid way through May no masks. Have received several emails from xSuit stating when the order will ship and to date no luck ... ********as an update the masks showed up two days ago on 5/19. Far from the service I expected but thankful we have the masks

I placed an order for the mesh mask with xsuits on April 23, thinking that the business was located in Florida and also thinking that I would receive my order in 5 to 9 days, because when ordering I was forced to pay a $20 shipping fee. I received my order on Friday, May 15. On Monday, May 18, I received a personal email from the Customer Service Manager at xsuits. He apologized for my negative experience with the ordering process and delays in shipping. I wish that the company had some type of note on their website warning potential customers about possible delays in processing and shipping their orders. I most likely would have still placed the ordered anyway, and would not have been so upset with the order being delayed. To rectify my issue, the company sent me two additional masks on the same day that I received the email from the Customer Service Manager apologizing for my negative experience. I am updating my review to let others know that even though I had a negative experience with not receiving my order in a timely manner, xsuits took the necessary steps to resolve my issue.

Before ordering from this company, I read several reviews on this company and their masks. All of the reviews that I read stated that their masks were manufactured in house at their facility in Florida! I have since learned that this is not the case. This company is basically just a Chinese product reseller! From what I can tell, they don't even stockpile any of their products onsite to fill their orders. The email that I recieved from them, said that I could track my order once it entered the country. That was the first indication that I recieved that I wasn't buying American made products! That is a very dishonest way of doing buisness! If I wanted to purchase cheaply made Chinese masks, I could have purchased them for a lot less elsewhere!!!

I placed my order on Friday, April 17th and received it on Monday, May 11th. My order was for 1 unisex mesh X-Mask, 1 women’s mesh X- Mask, and 10 refillable filters. The masks themselves come with a filter already in place on the mask, and 1 additional filter, giving a total of 14 filters for my order. I can only speak on the mesh X-Mask, as these are the only ones I’ve ordered. After reading a few reviews stating that these were cheaply made, or cheaper versions could be found on Amazon, I was skeptical. However, these are decently constructed, comfortable, and look as they do in the photos. As we’ve all become aware, these masks are not produced in-house, but instead through a Chinese manufacturer, perhaps just a licensed design or via their own proprietary design. This is a pretty common practice, especially for startups. If you’re familiar with these types of production workflows, you know things are sometimes out of your control. However, with that said, there are aspects that are in their control, and X-Suit needs to better their marketing and communication tactics. It appears they want to act like a well-oiled machine, but lack the components to do so, and therefore ultimately this hurts their image. I’ve been seeing terms like “fraudulent” and “scam”, but in no way do I think they have any intentions of that. The best way to prepare yourself in doing business with X-Suit at this present time, during this situation, is to understand that you’re working with a startup with startup practices. In conclusion, have patience and understand your messages may not always be answered in a timely fashion. If you require this from places of business, I strongly advise you look elsewhere, as you will be very aggravated and disappointed in their customer service. Thanks for reading!

Order Masks on May 3. Have received no communication from the company. No email verification of the order. The company has a Florida address but charges are from Hong Kong. Having my Credit Card company dispute the charges.

UPDATE 5/12: Well, I contacted their chat-bot and she (it?) offered me a partial refund/discount for the inconvenience. She was unable to confirm where my shipment actually was but DID confirm that products are sent from China via Jet-E-Commerce to California, and then distributed via USPS or other carriers. And lo and behold... on my porch today were masks and filters. No tracking updates for 9 days and suddenly USPS has them out for delivery. The masks are as advertised and are built with an acceptable quality level, but are a tad overpriced. But I get it... it's a pandemic, and they are in a position to raise prices and profit from that. Overall, I would not do business with this company in the future. Their website is still advertising these products as "in stock" and "shipping in 5-7 business days". You can order from them and you'll eventually get masks, but no time soon. ORIGINAL POST 5/11: Xsuit claims to have masks in stock, shipping via DHL in 5-7 business days. There is a US-based address and phone number on their website. Everything about this advertising is false. They do not have masks in stock, they are not sent via DHL, and they are certainly not originating from the US. They use Jet-E-Commerce Logistics to mask the origin (presumably China) and shipping date. Today marks 3 weeks since my order and I still have no idea where my products are... probably still on a boat somewhere in the Pacific Ocean. April 20: Place order for masks (immediately charged my card) April 28: Xsuit claims to have shipped my order. Provides USPS tracking number but USPS doesn't have anything yet. May 3: "Departed shipping partner facility" ... supposedly in California, but USPS still doesn't have it, so who knows. May 11 (today) - no updates I've sent emails to their support line but no response. Their chat-bot just echoes the lies on their website. If I ever get products, I will update my review, but for now I can just assume these folks are capitalizing on the pandemic through grossly dishonest business practices. Avoid this company.

Ordered my mask at the beginning of April, Item never shipped, requested a refund and got a confirmation number for my refund.......still haven't gotten it. Do NOT trust this company