X SuitReviews of xsuit.com

The worst part about the purchase was waiting nearly a month for a delivery that the company site listed as "in-stock." After not receiving the ordered mask, I went to this site and read the reviews. Am pleased to report that the mask was eventually delivered and none of the horror stories I read came with it. I received a clean new mask with no foul odors mentioned by another buyer. The design is unique with slip in filters. There are no directions for replacement so several trial & error options exist--whether one simply punches out the disks and inserts these new filters in screw-down vents, inserts the entire liner with filter, keeps both the liner insert the mask comes with and the replacement filter or discards the shipped liner that suplied no filters in the vents, or replaces the liner entirely another and uses just a single filter liner thickness?? The screw down vents need a socket rather than just punched-through liner fabric which will probably fray and fail after a few filter replacements. That said, the mask is much better than a home-made craft mask. I especially like the substantial Velcro-locking belt that secures around the neck rather than having cords that hook on ears or cheap hand-tied elastic straps. The seal is pretty good for a mask that isn't fitted, and the plastic-fabric can be cleaned between uses with sanitizing wipes like Sporicidin wipes. Pretty good overall.

I was a little hesitant to order a mask after seeing the reviews, but I finally got my mask and I couldn't be happier.

Things did get off to a rocky start with my delayed order. We're talking over 3 weeks. However, I can finally say my masks have arrived and they're great! Some of these reviews really scared me. I understand the shipping delay aggravation, but the mask itself is on point. Customer support was quick with responses along the way and actually called me to discuss the problem. Yes, I got an actual phone call! My rep seemed to really care how mad I was. That's why the review is 5 stars. They can be better with keeping up with inventory, but thats pretty hard for most companies these days. You can trust Xmask to deliver a good mask and good support along the way.

I ordered a mask in mid April. They said it would be 5-7 days for delivery. Well it took almost 6 weeks for over $100 woth if masks and filters. I emailed customer service multiple times. Initially I got. I response for over 2 weeks then they said it was “on the way”. It sat in a warehouse in CA for almost 2 weeks. That isn’t en route! They are deceptive and the quality of the mask isn’t good. The holes with the exhale flow valve isn’t finished. I’ve asked for a refund and guess what...no response. Buy the masks from someone else. Can you imagine their service for a $500 suit??? UPDATE 6-10-2020 XSuit contacted me after this review. They gave me a $40 refund which was posted 4 days after contact. I appreciate them reaching out and the refund, I still don’t think that the masks and filters are worth $30 each based on the construction. I upped their stars to 3 for the refund.

When I finally received mask, it was in a clear plastic bag with Chinese instructions. The mask has a horrible chemical smell. Looking online, xsuit just seems to be reselling a generic mask, with a hefty markup. The mask has such a strong chemical smell, even after 9 days of "airing out", it is unusable.

They resell masks you can buy online cheaper from other suppliers, massively cheaper. They do not stand behind the mask as I got one that simply does not fit or work well (beware the wrap around mask). The quality is okay and it is as advertised but Xsuits is just a reseller with massive markups. They are taking advantage of consumers during the pandemic. Do your homework and you will find the same product for 100 to 200% cheaper online elsewhere. Another side note... they told me 10 to 14 days for my masks. I waited 7 weeks. They are made in China and I am sure that was part of the issue.

Do not buy a mask from Xsuit.com. They promise a delivery time frame that shifts. They can not provide a tracking number. When mine became lost they said they would run a trace and if it was lost they would provide a refund. It's lost and now they claim it is my responsibility to file a claim with USPS and not theirs. When I originally spoke with them I was told this would ship FedEx. Now it is USPS. I would advise anyone to reconsider doing business with these people.

Adriana R salvaged my customer service experience. She went above and beyond with multiple phone calls on my behalf after my initial order went horribly awry. As a commercial truck driver I am out here making sure stuff gets where it needs to go. Most shippers and receivers will not let me use their bathrooms to wash my hands and sanitation without damaging paperwork etc is a constant battle. Getting masks (let alone reusable ones) to protect myself while transporting goods has been extremely difficult. My initial order on 4/18 made it thru customs on 4/28 and my request for a replacement order on 5/20 was lost. Adriana R was able to find my request and convince management to let her redo my order from items already in the US. I am so grateful.