X SuitReviews of xsuit.com

I bought 2 suits but these were not the issue. The issue was the return. I had to email customer service multiple times before they even began to process my return. To make matters worse, they gave me the wrong return address even when I provided a scan of the shipping slip but apparently no one at X-Suits bothers to confirm it. After waiting 2 months with no refund or reply, I had to email X Suits (multiple times once again) to inquire what happened. After their non-existent customer support did not reply, I was forced to make a long distance call at an inconvenient time difference only to be finally told "We gave you the wrong address. I'll send this management." What is this supposed to mean? I have no promise for a return call or any confirmation that the matter was being investigated. I didn't even receive an apology. Only after multiple emails and a phone call, did I finally receive an email stating they made a mistake in the providing the wrong address. As no one bothered to pick up the package, it is now being returned to me but due to COVID, the deliveries are indefinitely delayed. A simple return has now taken over 4 months and counting. In addition to this utter stupidity, customer service reps are not constant - they seem to change for each reply so it just leads more redundancy on my end. I was asked questions like "what did you order" - why do I have to confirm my order when X Suits has my order number, return number, and all other information? Is X suits so incompetent or lazy they cannot even check their own systems? I have honestly never encountered customer service so abysmally poor, lazy, and incompetent that I would not recommend their product for this reason alone. Skip it and give your money to a company that actually bothers to care about their customers.

I ordered these masks and waited quite awhile for delivery. They were very comfortable and I like the fit around the back of your head. I do want to let everyone know that both of the masks that I purchased, lost on of the filter fasteners and air filters within 3 days of use. They both came loose, I didn't notice the loss until it was brought to my attention by others in public. Now I am stuck with 10 filters, two masks that are non functioning and an outrageous $25.00 shipping fee. VERY VERY DISAPPOINTED! Do not waste your time purchasing this product. The only reason I did not give this review a 1 STAR, was because they were so comfortable.

The masks we ordered are fantastic, very pleased with the fit, comfort and quality of filters. I did have a problem with the vent on one of the masks but had a very quick reply from customer service (via Facebook) and am being sent a replacement mask. Customer service is everything and I couldn't be happier with x Suit. Editing to add that we received the replacement in a timely manner!

The quality of the mask is exceptional. It has some heft to it and not flimsy like most of the ones that go over the ears. Love the Velcro strap to close behind the neck with one movement. I had a slight problem with one of the valves and when I contacted customer service for a possible replacement of the valve, Luis C. did not hesitate in offering to replace the entire mask at no charge. Now that is excellent customer service. Would not hesitate to buy from them again.

Amazing company. Bought some masks and later used it to the point that some of the pieces broke. They replaced it for free at no charge. Great customer service.

I live the look and feel of the mask. My mask was delayed in shipping and they were able to help it arrive as well as give me a discount for the delay. Great customer service

My experience was great. I talked to Frank and his team and they were all very friendly and took care of my order quickly. HE also gave me a 25% discount because the size of my order was so large. I would definitely recommend them to anyone looking for masks. The product was great quality.

Mask was as advertised and just what I was looking for. There were some minor goofs with receiving it in the first place but to be expected with the craziness that is going on, the company quickly rectified the issue.