X SuitReviews of xsuit.com

The masks are great! I wear it all day long, and I feel safe and comfortable. Thanks guys.

Had problems with mask fit for me and my husband. Order was late. Customer service was not helpful until I talked to Adriana, who made everything right. I think this company got overwhelmed by mask orders (they were mentioned in several articles) and did not do so well with shipping and communication. I was upset until I talked to Adriana, who, like I said, made everything right. People who answered the phone were pretty much worthless though.

Excellent suits! exactly as advertised! Very happy with this company

Ordered a mask over 40 days ago, have not received anything!

I learned about XSuit and their face masks by searching online where I found an article from Money.com titled “What to Know Before Buying a Face Mask, According to Health Experts.” The article had information from a list of different face mask companies. Using information from the article, I started researching and decided to purchase from XSuit. Here was my experience from ordering to delivery of my purchase: Monday, May 25, 2020 on Memorial Day at 10:23 pm, I ordered a black xMask and 20 pack of filters. Once I completed my order, I received an email receipt confirming my purchase. The email contained an order number. This email and all subsequent emails contained a link where I could track my order via a UPS tracking number. Thursday, May 28, 2020 at 8:23 pm, I received an email notification that my order was processed and would soon ship. Tuesday, June 9, 2020 at 8:26 am, I received an email notification that my order was out for delivery. Tuesday, June 9, 2020 at 1:50 pm, I received an email notification that my order was delivered. Tuesday, June 9, 2020 around 6:30 pm, I arrived home to my package. The mask came in a nice plastic zip bag and the filters came in a separate zip plastic bag. The mask was as advertised. The mask was a woven mesh that made it easy to breathe. The mask fit my face well and the ear loop/Velcro strap combination made for a nice fit. Filters were of good quality. The mask did NOT have any odor. Please note that I READ that the masks were NOT medical grade, that the filters were DISPOSABLE and not washable. I was informed that due to COVID19, delivery could take longer than the usual two weeks. However, from the date of shipment to the date received my order was 13 days. I also started a chat session online with XSuit customer service. It took less than 2 minutes to get someone and in less than five minutes all my questions were answered. I’m pleased with my purchase. I would shop XSuit again and would recommend them based on my experience. I hope this review helps others in their purchase choice.

Bought some masks and some filters and they they didn't work to my liking. Not xSuit's fault; my ears just don't well with the mask. Seeing as how I did try one on, it's totally understandable that I couldn't return that one. I had a little bit of an issue trying to get a return on the other items I didn't even take out of the packaging, but Frank at xSuit did get with me and things right. I'm very satisfied and pleased with my exchange and will work with them again in the future. Thanks so much to Frank!

its great! happy with it

I had a great experience working with this company. I ordered 2 masks and refills online. I received my order on time during COVID-19 and it was exactly what I needed. The masks were comfortable and much better than another mask I purchased. A couple of days after my order arrived a 2 order of the same items arrived. I contacted Heidy and started the return process. I ended up keeping the masks and I received the price that they were currently being sold and Heidy refunded the shipping charge. It was a pleasant experience and she went above and beyond to make sure I was happy.