X SuitReviews of xsuit.com

Placed an order And wait for over 3 week, still hasn’t sent yet. They said it is due to COVID restriction, come on, it is 2022, tell me which country on this earth is still forcing this kind of restriction.

Thought the prices were a bit high but you really do pay for quality and service. Brought two medium 3.0 xShirts and after reading the size guide afterwards (like a fool) I tried to cancel my order. Used the chat service to cancel my order and a customer service rep immediately responded. Had a good discussion which resulted in my order being updated to two sizes up after sound advice from the rep. Order came super quick considering it was shipped from China during the festive holidays. Also ordered some trousers, two sizes up. Was worried I'd have to jump through hoops to send them back but nope. They fit perfectly which is odd as I have a muscular frame and generally need to tailor my shirts. Have a friends wedding in June so will grab my suit from these guys. So comfortable!

They say that if you are not satisfied with their product that you can return it, yet make it almost impossible to do so within their 30 day window. We submitted to have our return “approved” twice rejected. After many phone calls, and resubmitting seems they still can not give us the information to return their product. Thinking this is part of their business model. Their advertising of send it back if you don’t like it is super deceptive. Their website only posts positive reviews. BUYER BEWARE!!! UPDATE... Okay, finally got approval to return and given and address to send box, with more complicated hoops to jump through in order to meet their requirements. (Honestly, I found it easier to do my taxes this year than meet all the demands to return their product.) Also, I get to pay the return shipping, over $30 and now have to submit the documentation to get a store credit for that amount. I have little faith that they will even credit our credit card when they receive the return. Especially after reading several other reviews with the same concerns. Xsuit--- it isn't what you say, it is what you do! Your defensive reply to my review would better approached with reforming the onerous return process. STOP LISTEN TO YOUR CUSTOMERS FIX THE SYSTEM You make the process painful and unnecessarily complex to discourage people from returning your items. Not the way to win return customers or referrals.

House of X is a wonderful company. I have ordered from xsuit.com multiple times and feel like it's time to give them a great review. The quality of their products is above cool. Feel like I can wear it for ages. Same with Customer service - they do have five-star customer service as much as a return policy. My orders are always shipped in a timely manner. Customer service responses are quick and if there is ever a problem they will do the best they can to assist you. I will shop with you forever because of your great customer service and great products.

I got an e-mail asking me how I like my new mask??? WELL!!! I DID NOT ORDER ONE!!!

They drop ship 50 cent masks from China and charge you 100 dollars for it. Meanwhile you wait a month to receive it. I caught onto what they were doing and finally received a refund after informing them I’d be leaving a negative review with the BBB.

My husband is an essential worker and his mask has started to rust where the nose bracket connects. I’ve emailed customer service with photos and haven’t heard back. Also, we continually have to check the little filter brackets as they are prone to falling off. On both masks. Considering how much you pay for these masks, you’d thing they’d be of better quality. Edited to add that I have still not received any communication from this company other than what you see below. Nothing in my inbox. UPDATE: XSuit did, after some back and forth, send a replacement but they sent the wrong mask. One I never had ordered and was too small for my husband to wear. After letting them know about this, they gave me a partial refund and sent the correct mask. I can’t, however, increase the number of stars as the new mask they sent is falling apart after just a couple of months. The stitching around the ear loops is coming apart and the the material is fraying. We will replace the mask with a different brand altogether.

A new mask was provided after I elevated my issue within the organization. New mask seems to be better quality stitching than the first mask that failed. I appreciate their effort to resolve the issue.