Nice bag, but I bought it as a Kickstarter funding project and now I see the bag even cheaper on the website. It's always on sale for somehow. I feel a bit deceived.
Response from X SuitJul 9, 2024
Hi Akin Gülsen,
Thank you for sharing your feedback with us.
We understand your frustration regarding the pricing. We truly value your support as a Kickstarter backer and apologize for any disappointment caused. Our aim is to provide fair pricing while ensuring the highest quality for our products.
We appreciate your patience and understanding. If there's anything else we can do to make this right for you, please let us know. Your satisfaction is important to us.
Warm regards,
xSuit Support Team
SD
Shon D.
Incredible suit and service
Incredible suit and service! The material is so comfortable. I'm a large athletic build guy and getting suits to fit and allow for any type of movement was impossible to find. The Xsuit is the first suit that allowed me to look great and feel comfortable. On top of that the customer service made it so easy to send in the jacket for a different size until I got the absolute perfect fit. So impressed!
Response from X SuitAug 7, 2024
Hi Shon,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you are enjoying the comfort and fit of your xSuit. It's wonderful to know that our suit has met your needs, allowing you to look great and feel comfortable. We designed our suits with flexibility and style in mind, and it's great to hear that they have made a difference for you.
We're also delighted that our customer service team could assist you in finding the perfect fit. Your satisfaction is our top priority, and we're glad we could make the process easy for you.
Thank you again for your kind words, and we look forward to serving you in the future. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Warm regards,
xSuit Support Team
TL
Thomas L.
The customer service is excellent
The customer service is excellent. I had made an incorrect order and they were very responsive to cancel the order. One of the items did not fit properly, and again, they were very quick to issue a return label and refund. I would not hesitate to use XSuit for future purchases. Also, their product is very high quality with fast shipping!
Response from X SuitAug 7, 2024
Hi Thomas,
Thank you so much for your wonderful feedback!
We are delighted to hear that you had a positive experience with our customer service team and that we were able to assist you promptly with your order and return. Ensuring our customers are satisfied is our top priority, and your kind words mean a lot to us.
We're also thrilled that you are pleased with the quality of our products and the speed of our shipping. We look forward to serving you again in the future.
If you ever need any further assistance or have any questions, please do not hesitate to reach out to us.
Warm regards,
xSuit Support Team
SK
Steven K.
Great experience and Great suit!!
1. Customer Service: Absolutely incredible. Super responsive and helpful. My order didn't work out and they were very quick with processing the refund. Nothing but great things to say about their customer service.
2. Quality of suit: The ads are spot on. This suit was EXTREMELY comfortable! Also, because its a thinner material, its a bit slimming.
3. Fit. I found the pants to run a bit long. I typically wear a 34x30 and had to go with an XS pant length with a size 34x28.
I plan to buy this product again in the future. High quality, flattering and comfortable.
Response from X SuitMay 20, 2024
Hi Steven,
Thank you so much for taking the time to leave such a detailed and positive review. We are thrilled to hear about your experience with our customer service and are glad that our team could assist you promptly with your order.
It's wonderful to know that you found the suit to be extremely comfortable and flattering. We strive to ensure our products meet the highest standards of quality, and your feedback reaffirms that we are on the right track.
We appreciate your note about the fit of the pants. Your input is valuable and helps us make any necessary adjustments to better serve our customers in the future.
We are delighted to hear that you plan to buy from us again. Your satisfaction is our top priority, and we look forward to serving you again soon.
Warm regards,
xSuit Support Team
AH
Abu H.
Bad after sales service
I live outside US but gave my sisters address in US to save $35 international shipping charge. The size turned out to be big. It took me 4 months to get the shirt and returning is not easy. I asked them if I can get the same deal they gave at checkout so I can order the smaller size and they refused. Not great service I would say!
Response from X SuitAug 7, 2024
Hi Abu,
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the size of the shirt and the return process.
We strive to provide excellent service to all our customers, and we regret that your experience did not meet our usual standards. We hope that extending the same deal we offered at checkout for a smaller size shirt has improved your experience with us. We appreciate your patience as we worked towards a resolution.
If you have any further questions or need additional assistance, please feel free to reach out to us at [email protected]. We are here to help.
Warm regards,
xSuit Support Team
AP
andrei P.
Since I discovered xSuit ... No going back
Since I discovered xSuit, I've practically replaced all my clothes with their products. I bought three suits from xSuit (charcoal, gray, and navy), along with seven shirts, four ties, an air jacket, two extra pairs of pants, and several undershirts. At this point, if xSuit has it, that's where I shop.
I've owned many high-end shirts and suits over the years, but none of them feel as good or have additional features like stretch, water repellency, and odor resistance. The shirts themselves are so comfortable that I sometimes sleep in them! At this point, I refuse to even consider fabrics that do not have stretch. I want to replace my entire wardrobe with xSuit's tech-made clothing, which brings me to my only complaint - the lack of more color options at the moment. For example, there were no purple, green, or red dress shirt colors available. I had to go to Hugo Boss, Sene, or other companies, which was unfortunate.
I cannot recommend this company more highly. It's amazing to see how coffee spills just slide off my clothes instead of me walking around with stains.
Response from X SuitMay 6, 2024
Hi andrei,
Thank you for your fantastic review! We're thrilled to hear that xSuit has become your go-to choice for all your wardrobe needs.
We're delighted that you're enjoying the comfort and functionality of our products. We understand your feedback about the color options, and we're actively working on expanding our selection to better suit your preferences.
We sincerely appreciate your support and loyalty. Looking forward to continuing to serve you with top-notch style and quality.
Warm regards,
xSuit Support Team
DA
Daniel A.
Best suit hands down!!
I was a little nervous to buy a suit online, especially one so different from what I've bought in the past. It's been a while since I've bought a suit and I wasn't 100% sure about my current measurements. But I decided to buy the Xsuit 5.0 with a couple shirts to go with it. Wow did I make a great decision!!!
I received my ordered today and tried it on. Not only did I get the right fit, but it felt great. Of course I tried the water test and yup, it rolled right off. But I REALLY wanted to see how well it would stand up to some physical activity. It was about 80 degrees here today and I decided to do some martial arts, you know kicks, stretches, all that. And the suit was PERFECT for it. All-in-all it was able to stand up to anything I could think of. Since I just got it today, I haven't washed it yet, but I'd imagine that'll be fine as the craftsmanship showed no flaws that I could find. So yes, definitely worth it!
Response from X SuitMay 6, 2024
Hi Daniel,
Thank you so much for taking the leap and choosing xSuit for your suiting needs, especially when buying online can be a bit nerve-wracking. We're thrilled to hear that your experience with the xSuit 5.0 exceeded your expectations!
It's fantastic to know that you found the right fit and felt great in your new suit. We're glad to hear that it stood up to your rigorous physical activities and performed exceptionally well in various conditions. Our team takes immense pride in crafting garments that not only look sharp but also offer durability and functionality.
Your feedback regarding the craftsmanship is truly appreciated.
Thank you once again for choosing xSuit. We're delighted to have you as a satisfied customer, and we look forward to serving you again in the future.
Warm regards,
xSuit Support Team
MD
Malachi D.
Perfect suit and service
The suit is fantastic, most comfortable I've ever worn. And the customer service was fantastic! Th person who helped me was incredibly kind and helped me have a great experience.
Response from X SuitApr 11, 2024
Hi Malachi,
Thank you so much for your wonderful review! We're thrilled to hear that you love your suit and that you had a great experience with us.
We'll be sure to pass on your kind words to the team member who assisted you—they'll be thrilled to hear that they made a positive impact on your experience.
If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Regards,
xSuit Support Team
