My husband loves his suit! It looks really nice on him. Quick shipping. We did have to get a smaller jacket but customer service was very helpful and the transaction was super easy. I do highly recommend.
Response from X SuitAug 7, 2024
Hi Brandi,
Thank you for sharing your experience!
We’re thrilled to hear that your husband loves his suit and that the exchange process went smoothly. It’s great to know that our quick shipping and customer service made the experience easy for you.
If you need any further assistance or have more questions, please feel free to reach out.
Warm regards,
xSuit Support Team
GA
Gavin A.
xSuit has EXCEPTIONAL products and customer service
xSuit proactively reached out to me regarding an incomplete order and resolved all of my issues, even giving me store credit to ensure customer satisfaction which was unexpected and appreciated. Love the products, love the customer service.
Response from X SuitAug 7, 2024
Hi Gavin,
Thank you for your feedback!
We’re delighted to know that we could address your order issues and that the store credit helped enhance your experience. Your satisfaction is important to us, and we’re thrilled you’re enjoying our products and service.
If you have any more questions or need further assistance, please feel free to reach out.
Warm regards,
xSuit Support Team
AF
A F.
Pleasure to do business with
Very helpful and accommodating support team. Props to Maria for their assistance!
Response from X SuitAug 7, 2024
Thank you for your kind words!
We're glad to hear that our support team was helpful and accommodating. We'll be sure to pass along your praise to Maria—she'll be thrilled to know her assistance made a positive impact.
If you need anything else or have any questions, please don’t hesitate to reach out.
Warm regards,
xSuit Support Team
HB
Halex B.
Très déçu
Comme l'autre dame, j'ai été séduit par le concept de cette marque.J'ai commandé un costume XSuit 2.0. Je suis excessivement déçu par la coupe (veste trop petite et pantalon beaucoup trop grand). Je m'habille pourtant dans tous les endroits avec aisance, j'ai une taille très très standard. J'ai du payé 54$ de frais de douane et il n'y a pas de solution pour échanger et tous les frais de renvoi sont à la charge du client même pour un échange. Comme la dame dit, fuyez cela, ce n'est vraiment pas avantageux. La qualité du tissu laisse également à désirer !
Response from X SuitJul 10, 2024
Bonjour Halex Bergeron,
Merci d'avoir partagé vos commentaires avec nous. Nous sommes désolés d'apprendre que vous êtes déçu par l'ajustement et la qualité de votre xSuit 2.0.
En ce qui concerne notre politique de retours, veuillez noter que le xSuit 2.0 étant un article discontinué inclus dans notre vente de liquidation, toutes les ventes sont définitives, comme clairement indiqué sur notre site web. Cependant, nous serions heureux d'envisager un échange si le stock le permet.
Concernant les frais de douane et les taxes, ceux-ci sont malheureusement hors de notre contrôle. Pour ce qui est des frais d'expédition de retour, nous comprenons votre frustration et nous nous engageons à trouver une solution qui vous convienne.
Nous vous avons déjà contacté(e) en privé via TrustPilot pour discuter plus en détail de vos préoccupations. Pour une assistance rapide, veuillez nous envoyer un email à [email protected].
Nous apprécions sincèrement vos commentaires et nous nous efforçons de résoudre cette situation à votre entière satisfaction.
Cordialement,
xSuit Support Team
CD
Christopher D.
I was truly disappointed by my…
I was truly disappointed by my experience. I'm starting a brand new clothing image and was hoping that I would do it with Xsuits, I was wrong.
I travel a lot and I missed the deadline to return them, honest mistake, in addition the pants were damaged en route and they refused to replace them for store credit.
There was no request for reimbursement, all I wanted was to return it for store credit. They could have done something that simple, I'm really bummed. Xsuits needs to honor its own policies.
Response from X SuitJul 10, 2024
Hi Christopher,
Thank you for reaching out to us and sharing your experience.
We appreciate your feedback regarding our return policy, and we understand your disappointment.
However, we would like to add that our return policy stipulates that all returned items must be in brand new condition to qualify for either a refund/store credit/exchange.
Despite already making an exception for your return beyond the 45-day window, as well as the absence of tags (which usually indicates an item's condition), our inspection process identified signs of use/damage in the items we received. Regrettably, we are unable to issue store credit in this instance due to the condition of the returned item.
Ensuring the quality and condition of our products is crucial to upholding our standards and fairness to all customers.
If you have any further questions or would like to discuss this matter further, please feel free to reach out to us. We appreciate your understanding and are here to assist you with any concerns you may have.
Best regards,
xSuit Support Team
AR
Adam Ross R.
I got the x suit air and it’s a real…
I got the x suit air and it’s a real game changer. Extremely comfortable and well made.
Response from X SuitAug 7, 2024
Hi Adam,
Thank you for your great feedback!
We’re delighted to hear that the xSuit Air is a game changer for you. Comfort and quality are at the heart of what we strive for, and it's wonderful to know that our suit has made such a positive impact.
If you have any more feedback or need assistance, feel free to reach out to us. We’re here to help!
Warm regards,
xSuit Support Team
CD
Corniel de V.
Beware - Horrible Customer Service and Refund Process
I recently purchased a suit from xSuit, and while the product looks and feels good, my experience with their customer service has been nothing short of a nightmare.
After ordering the suit, I found that the size did not fit and returned it on May 15, 2024. xSuit confirmed that the refund had been processed on May 22, 2024, stating it would take 2-3 days to reflect in my account. However, 21 days later, I still have not received my refund.
Throughout this period, xSuit has provided me with a series of false and misleading excuses:
On May 22, they sent me a PDF as "proof of payment," claiming the error was with my bank. This was completely false.
On June 2, they alleged that the issue was with their payment processor, iDeal, due to internal problems.
On June 10, they falsely stated that iDEAL was withholding the funds.
Despite multiple follow-ups, xSuit has been uncooperative and deceptive, making it an absolute battle to get my funds back. If the size does not fit, be prepared for a long and frustrating ordeal to recover your money. I urge potential buyers to be cautious and consider this risk before purchasing
Response from X SuitJul 9, 2024
Hi Corniel,
Thank you for sharing your experience with us.
We sincerely apologize for the delays and frustration you encountered regarding your refund. The unexpected technical issues we encountered significantly delayed the processing, and we understand how inconvenient this must have been for you.
Rest assured, we can confirmed that your refund had been successfully processed, and the funds have been released.
Once again, we apologize for any inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us directly.
Best regards,
xSuit Support Team
XH
Xhulio H.
This is the best company ever
This is the best company ever. I was a little unhappy (probably my fault for not reading carefully) and they did everything quickly to make me happy. The suits are amazing. The shirts are ridiuclous. I will never buy a suit elsewhere.
Response from X SuitAug 7, 2024
Hi Xhulio,
Thank you so much for your amazing review!
We're thrilled to hear that you had a great experience with us and that we were able to resolve any issues quickly. It’s wonderful to know that you’re pleased with both our suits and shirts. Your satisfaction is our top priority, and we're honored to be your go-to for suits.
Thank you for your support and for choosing xSuit. If you ever need anything or have any questions, please feel free to reach out to us.
Warm regards,
xSuit Support Team
