Hi Jason,
Thank you for reaching out and sharing your feedback. We’re committed to delivering high-quality products, and we appreciate the opportunity to address your concerns.
Our team has reviewed your quality claim and the details you provided, and we’ve shared a resolution based on our policies. If there’s anything else you’d like to discuss or if you need assistance with future purchases, please don’t hesitate to contact us at [email protected].
We value your input and thank you for helping us improve.
Best regards,
xSuit Support Team
JJ
Joshua J.
Probably one of the single worst…
Probably one of the single worst companies I’ve ever had the misfortune of dealing with. I ordered a suit December 18 for an event on January 15. Suit shows as being returned to sender and they refuse to give a refund or resend an identical order. Zero customer support.
Response from X SuitJan 28, 2025
Hi Joshua,
We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how important it was to receive your suit on time, and we deeply regret that we weren’t able to meet your expectations.
Unfortunately, due to your address being deemed undeliverable by the courier, the suit was returned to us. We understand how this situation has impacted you and have processed a full refund for your order as a result.
While we can’t undo this inconvenience, we are committed to improving how we handle situations like this in the future. If you have any additional concerns or need assistance with a future order, please don’t hesitate to reach out to us at [email protected]. We’d love the chance to make it right and regain your trust.
Thank you for your feedback and for bringing this to our attention.
Best regards,
xSuit Support Team
JO
Johnny
I have 3 xsuits
I have 3 xsuits. 2.0 & 3.0. Here is my beef. I got constant emails about a big "sale".... and every single time. The suits are the same price. They just jack up the "regular" price. It really bugs me being disingenuous. I mean they're selling suits to guys. It's not like we are the market of people who don't do numbers well.
Response from X SuitDec 27, 2024
Hi Johnny,
Thank you for sharing your thoughts with us. We truly appreciate your feedback and understand where you're coming from. We know that our promotions and pricing can sometimes seem repetitive, and we want to assure you that our intention is always to provide our customers with the best value.
We understand that clarity in pricing is important, and we’re constantly working to ensure our communication is transparent and fair. Your feedback helps us understand how we can better meet the expectations of our customers, and we will certainly take it into account as we continue to refine our offerings and promotional strategies.
We value you as a customer and are committed to providing quality products and service. If you have any further concerns or if there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your business and hope to continue serving you in the future.
Best regards,
xSuit Support Team
MR
Marcus R.
Absolutely Worth The Price
Honestly, I was hesitant because of the price, but after wearing it a couple of times, it’s worth every penny. It looks great and feels so comfortable, just like wearing loungewear but looking super sharp.
Response from X SuitSep 30, 2024
Hi Marcus,
Thank you for sharing your experience! We’re thrilled to hear that you’ve found our suit to be a great investment. It's wonderful to know that it combines comfort with style, giving you that sharp look while feeling relaxed. We appreciate your feedback and hope you enjoy wearing it for many occasions to come!
Best regards,
xSuit Support Team
CA
Carter
xSuit has made my shopping a breeze
xSuit has made my shopping a breeze. The suit is top-notch, and their customer service is fantastic. They helped me choose the right size, and it fits perfectly.
Response from X SuitSep 30, 2024
Hi Carter,
Thank you for your kind words! We’re delighted to hear that your shopping experience was seamless and that our team was able to assist you in finding the perfect fit. Your satisfaction means a lot to us, and we look forward to helping you again in the future!
Best regards,
xSuit Support Team
AS
Anthony S.
Best purchase this year
Absolutely LOVE this suit. It fits like a glove, and the stretch is incredible I can move so freely without any restriction. I'm never buying another suit from anywhere else.
Response from X SuitSep 30, 2024
Hi Anthony,
Thank you so much for your fantastic review! We’re thrilled to hear that you love your suit and that it fits perfectly. It's great to know that the stretch and comfort allow you to move freely. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
xSuit Support Team
GP
Georges P.
Resté sur des costumes européens qu'on peut essayer
Niveau confort, rien à dire. Mais la coupe du costume est très mauvaise, la veste n'a pas d'épaulettes, et ne se tient pas. Le pantalon est un mix entre un survêtement et un pantalon de costume, ce qui donne un style étrange. A éviter si vous cherchez un minimum d'élégance. Sans parler de la politique de retour au frais du client, pour un costume à 600€ (en promotion, sinon compté 1000€), fabriqué en Chine, sans possibilité d'essayage, c'est la goutte d'eau...
Response from X SuitSep 30, 2024
Bonjour Georges,
Merci d'avoir pris le temps de partager vos commentaires avec nous. Nous apprécions vos observations et sommes ravis d'apprendre que vous avez trouvé le confort de notre costume satisfaisant.
Cependant, nous sommes désolés d'apprendre que la coupe et le style n'ont pas répondu à vos attentes. Vos remarques concernant la veste et le pantalon sont précieuses, et nous en tiendrons compte dans nos efforts d'amélioration.
En ce qui concerne notre politique de retour, nous comprenons qu'elle puisse être frustrante, surtout pour des articles de prix plus élevé. Nous visons à maintenir la transparence concernant nos politiques, et nous vous remercions de votre compréhension à ce sujet.
Merci encore pour vos retours. Nous espérons que vous nous donnerez une autre chance à l'avenir.
Cordialement,
xSuit Support Team
CL
Claus
Fake money back guarantee
Fake money back guarantee
I bought a jacket. Xsuit's homepage says: "100-Day risk-free trial with money back guarantee". Furthermore, I was assured by mail and on the telephone that if I didn't like the jacket, I could, indeed, return it and get my money returned to my bank account. However, when I did return the jacket, they gave me a giftcard for their store and claimed that that was a valid way of honouring the money-back guarantee. But a giftcard is not the same as getting money returned to your bank account, which xsuit customer service promised me on the phone. I believe this is actually illegal.
You answer contains multiple errors.
First, while yo clearly state your money back guarantee under your normal products, you do not state that it doesn't count under the products that are on sale. You do not state it on the sale page, on the product pages or on the checkout page. There is no reason to believe that the money back guarantee stated on your front page doesn't count for items on sale. This is deception. You can only find this information when clicking the return policy link at the bottom of the checkout page. And I suspect that you have recently amended your return policy on the EU page - but you forgot to do it in your US page, where it still states,
"Refund policy
We offer 45 day exchanges and returns for items that are in new condition (unwashed, unaltered, free of stains or smells). Return shipping is free within the contiguous US. Returns must include all accompanying accessories and any free items that came with them. Upon approval, returns will be refunded to the original payment method. Shipping costs are non-refundable."
Second, you clearly do not take my feedback seriously since you refuse to take responsibility for a customer service employee lying to my face. I would never have bought the jacket if I had known you wouldn't refund me if I didn't like it.
There is nothing on your homepage I want. The quality of your suits is horrible now compared to the first versions. One of the reasons I returned the jacket was that it looked shabby and worn - even though it was supposed to be brand new. Come to think about it, maybe you actually sold me a used item.
I'd recommend that everyone stay away from this company.
Response from X SuitSep 30, 2024
Hi Claus,
Thank you for sharing your experience with us, and we sincerely apologize for any confusion and frustration you encountered.
We completely understand how the communication you received may have led to misunderstandings, and we regret any frustration this has caused. At xSuit, we always strive to be transparent, and we want to clarify our policy regarding clearance and final sale items.
For these items, our policy provides store credit in the form of a gift card rather than a direct refund. While this is stated on our website, we appreciate your feedback, as it highlights the need for clearer communication regarding our policies.
We value your trust and take your concerns seriously. While we are unable to issue refunds for final sale items, we hope the store credit will help you find something else you’ll enjoy from our collection.
Thank you again for your continued support, Claus. Please feel free to reach out if you have any further questions or concerns.
Best regards,
xSuit Support Team
