XRHealth operates Virtual Clinics, utilizing proprietary FDA and CE registered medical Extended Reality (XR) technology (Virtual and Augmented Reality). XRHealth integrates immersive XR technology, licensed clinicians, and advanced data analytics on one platform, providing a comprehensive therapeutic care solution for patients to receive treatment from the comfort of their home.
XRHealth (xr.health) has 135 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
xr.health
Website
xr.health
Category
Clinics
Location
Needham, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I had a wonderful experience with XRhealth. The physical therapist really was the best and helped me tremendously. The combination of one on one therapy withe the virtual reality headset worked well for me.
Response from XRHealthDec 18, 2021
Dear Gloria, Thank you for the positive feedback! We are thrilled that you benefitted from the experience in VR with XRHealth. Our therapists really are top-notch and customize treatment for your specific needs. Please keep spreading the word so more people can benefit from the immersive therapy, as you did! Best to you, Jessica
ET
Elena T.
ANSWER TO A PRAYER
INJURED MY KNEE AND WAS EXPERIENCING INTENSE PAIN. MY THERAPIST SARAH WAS KNOWLEDGEABLE
PATIENT AND EFFECTIVE. I WAS SO GRATEFUL TO GET QUALITY CARE AT HOME. I RECEIVED OUTSTANDING SUPPORT WHEN I STRAINED MY SHOULDER IN AUGUST. I FEEL SO MUCH STRONGER AND MORE CONFIDENT IN MY ABILITY TO MANAGE MY ACHES AND PAINS. I AM RECOMMENDING XR HEALTH TO ANYONE IN NEED OF P.T. ALSO TOLD MY PCP. THANKS A MILLION!!!
Response from XRHealthDec 14, 2021
Dear Elena, Thank you for trusting us with your therapy! We appreciate your generous and positive feedback. Yes, we do have compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. Thank you for sharing with your friends and PCP. As the Clinical Liaison here, I work to bring awareness of our services to medical providers. Please feel free to share my direct email with your PCP, if they would like more case-specific outcomes data- [email protected] .... Thanks again and best to you, Jessica
AM
Angelina M.
AMAZING life changing experience
Michael Rose is an AMAZING therapist, and I actually look forward to our session each week and in the past it was not the case with other therapy. I am really hoping for myself that this continues to be life changing for both my personal and work life which includes chronic pain, insomnia, and anxiety. Everyone should at least experience what XR Health has to offer once because therapy will never be the same-this is a game changer.
Response from XRHealthDec 13, 2021
Thank you for your generous and positive feedback. Yes, this therapy IS a game-changer. I am so glad you had a positive experience all around, with the technology, with the home-therapy convenience, and with your therapist! We have compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. We appreciate your comments, as our mission is to bring access to more and more people who can benefit from this innovative therapy. We are the solution! Please share this with friends and help us spread the word. Best, Jessica, SLP
JN
Joel N.
Great health provider service!
Very professional and friendly staff and support. This has been a terrific alternative to in-office PT! The standard exercises (stretches, weights, bands, etc.) are supplemented with a VR exercise plan. It's sort of like the Wii, but immersive 3D and much higher tracking and response. It makes the exercises much more enjoyable than just sliding your arm up and down a wall. Really, really, recommend XRHealth!
Response from XRHealthDec 6, 2021
Dear Joel, Thank you for your generous and positive feedback, and for recommending XRHealth. I am so glad you were engaged and had fun with our therapy. We have so many positive outcomes like yours, and we appreciate the opportunity to make real changes in people's lives. The VR environment collects data to actually show your progress, which is far beyond any conventional therapy feedback. I am so glad you have been so impacted by this unique experience. Please continue to spread the word and share your awesome results with XRHealth! Best, Jessica
TR
Timothy R.
I'm 54 and I hated therapy!!!!
I'm 54 and I hated P.T. or O.T. IT didn't matter which one I've been doing it off and on since I was 17yoa didn't want to do it any more I would make any excuse not to go or just not show up all.
That was until I saw an add for XR HEALTH.
I mean virtual therapy, how do they do that.
So I checked it out and I'm so glad that I did, I read about how it works.
I'm so glad I did, I have 50% more mobility than when I started my Drs. were shocked at the transformation and I couldn't stop bragging about how i achieved it.
I told every one who would listen about XR HEALTH.
NOT only did I get more movement back through this program I got to work on pain management, my sleep,relaxation and many many more.
I recommend this to anyone who hated therapy as much as I did, THIS WORKS you don't realize that you are actually doing therapy.
GO TRY IT NOW, YOU WILL
BE AMAZED!!!!!
Response from XRHealthDec 4, 2021
Dear Timothy, Thank you for the positive feedback. The transformation you detailed is the reason we have so many people who are recommending our VR Therapy- it actually works! We are so glad you tried this and found such significant improvement in your movement, as well as pain management, sleep, and relaxation. We would love for more people to be AMAZED, just as you said you were, so please continue to spread the word, so others can also benefit from the transformational power of VR, as you did. Thanks again for taking the time to leave us feedback. You can pass along my personal email to any of your doctors who were so in awe with your progress, as I am the clinical specialist who works with providers on bringing access to more patients like you! Best to you, Jessica [email protected]
KN
kymba N.
Bad experience, beware of 'invited' reviews!
I was a patient of XR Health. They assured me on multiple occasions prior to receiving services that their services would be completely covered by my insurance, it was not. They told me that their physical therapist had experience with one of my conditions, she did not and gave me an exercise that literally was the first result that one would find on google for an exercise for that condition.
You may notice that the majority of the reviews on this site for XR Health are marked "Invited". That means that XR Health invited these patients to leave a review. Companies typically only invite consumers that they know had a positive experience and would be likely to leave a positive review. If you see predominantly 'invited' reviews, you know that the company is trying to stack the deck in their favor.
Because of my negative experiences, I left a 1-star review on Google.
In response, several of the top-level executives at XR Health left fraudulent/conflict of interest reviews in an attempt to bury my 1-star review. And they did so in such an inept manner as to be laughable.
Of the 10 reviews currently on Google (Dec 1, 2021), 3 are from people with no history of making reviews and six are obviously from XR Health staff, including executives and... wait for it... their Social Marketing person!
Clair Polansky - Content & Social Marketing
Eran Orr - Founder & CEO
Tal Arbel - VP Product Data & AI
Shira Orr - Manager - Medical & Scientific Publications
Kate Gleason - Clinic Director
Noa Lustgarten - Director, Clinical Delivery
Feel free to Google any of the above names + "XR Health".
Response from XRHealthDec 2, 2021
Hi Kymba,
Thank you for the feedback and I am sincerely sorry that you had a less than positive experience with XRHealth. We strive to deliver the most clinically- appropriate, data-driven, effective therapeutic services in innovative and patient-centered modalities. For these reasons, we get exceptional feedback, but we also do get some 1, 2, 3 star ratings that are critical feedback, which we do post and do not hide, and are also of the "invited" nature.
Just to speak to your investigation into how our feedback is obtained:
We have been checking out Google as a platform for reviews (this is why employees are among the reviewers there) as we were trying to understand if this platform verifies the identity of the reviewers and if the person was our patient our not. As this is not the case we are not using the Google reviews and have already submitted an official request to Google to remove the review option from the platform.
As you have found, our patient are reviewing us on this TrustPilot platform, here is a link showing the reviews: https://www.trustpilot.com/review/xr.health. As you can see our patients are very satisfied with the treatment and the services.
For your specific complaints, just as any other medical service, reimbursed by insurance, patients still have what is called "patient responsibility" to cover, such as co-pay and/or deductible, billed once the treatment was performed, according to their insurance plan.
We've successfully treated over 2000 patients this year alone, in 3 different countries and our NPS scores are extremely high, comparing to the average NPS score in the healthcare market.
We are very sorry to hear that you had a less than optimal experience, as we strive to provide the best services, with the highest transparency - with all our patients.
Please let us know if you have any additional questions and we'll be happy to answer.
All the best,
The XRHealth Team
BA
Barbara
I am completely satisfied with my…
I am completely satisfied with my experience with XRHealth. Not only do I consider my time with XRHealth successful, it was also fun and I looked forward to my sessions. An added plus was being able to do this all from the comfort of my home. While I had specific times for virtual visits with my therapist, I could then work (play) with the VR headset performing specific tasks designed for me or do relaxation sessions at my convenience.
My therapist also gave me physical exercises and stretches and watched to ensure I was doing them correctly. She also incorporated breathing and relaxing techniques, all of which improved the pain I was experiencing.
I am very pleased with the care I received. An individualized treatment plan was designed to assist me in improving/resolving my discomfort and symptoms and I’m very satisfied with my results. I’m back to doing yoga and golfing. I wasn’t sure I'd ever be able to swing a golf club again!
One size does not fit all – and XRHealth met my needs. They adjusted therapy as I progressed and I was periodically evaluated and my routine adapted.
I am very grateful for the care I received from my therapist, Vaishali, and XRHealth.
Response from XRHealthDec 2, 2021
Dear Barbara, Thank you for your generous and positive feedback. Yes, we have top-notch, compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. Thank you for the 5 -star review and for sharing your feedback! We keep hearing that we are changing peoples' lives! I'm so glad you have had this positive experience also!
Best, Jessica
PA
Pamela
Worked fine until it didn't.
I used the XR VR set for 8 weeks. The therapists were great, especially the physical therapist Sarah. However, after using the VR successfully for several weeks and loving it, I started having trouble with large black areas appearing and thereby hiding parts of an app that need to be visible. I passed this on to Sarah and she said she was told it was a software change and would be fixed that night. When I tried the next day it still did not work, plus other apps would freeze in the middle of an activity and I had to keep rebooting.I returned the VR, although I was wanting to keep it longer (working properly) because the first sessions it worked fine.
I miss using the VR and I think it was helping me so I'm really disappointed that it stopped working.
Also, sections of some of the text boxes that pop up to give you information or instructions at the beginning of the app sometimes are not visible or only partly visible, and the English is sometimes really hard or impossible to understand. These need to be addressed. You need someone who is a better translator of Hebrew to English. You used to have a Tech Support man named Ralph who was extremely competent and patient but apparently he isn't there now. Hi, Ralph, wherever you are.
Response from XRHealthNov 12, 2021
Hi Pam! We loved having you in therapy. You were a consistent user of VR therapy and we value your feedback! We did work with you on the technology and even sent you a replacement headset at one point. As a valued client, we do all we can to eliminate stressful situations in the VR environment and with the headset. Unfortunately, technology does come with its set of user-difficulties. I am sad to see only 2 stars on your review, as you did make great progress in therapy and I know you were able to do many activities after going through our therapy. It would be great to see more stars on your review for all the time and energy you spent with our dedicated compassionate therapists. We are always working out the glitches and we thank you for your feedback. We are always improving and dedicated to transforming people's lives through effective therapy! Best to you, Jessica A, SLP :)