XRHealth operates Virtual Clinics, utilizing proprietary FDA and CE registered medical Extended Reality (XR) technology (Virtual and Augmented Reality). XRHealth integrates immersive XR technology, licensed clinicians, and advanced data analytics on one platform, providing a comprehensive therapeutic care solution for patients to receive treatment from the comfort of their home.
XRHealth (xr.health) has 135 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
xr.health
Website
xr.health
Category
Clinics
Location
Needham, Massachusetts
Listed on Five Star Index
2026
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The company replied to 90% of reviews.
Latest
Most recent review: September 2026.
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Helps a little with chronic pain, but have had a glitch for about a week now, & have not heard from customer service, still don't know who my clinician is, as I've had to do everything myself since day one. If my clinician is the guy that texts me & wants me to review the device, he sucks. He doesn't text back when I have questions. It seems like once they get the money, they disappear. Going to start calling them, & try to get this issue fixed , but not holding my breath.
SJ
Susan J.
Cori my Therapist is amazing...but I cant say much for the person who put me in the hole!
Now my Therispist Cori is amazing but you only get 3 stars because I had to cancel one day before my appointment due to health issues I'm dealing with and they had the nerve to charge me $25.00 for having to cancel one day prior. Now mind you. I've NEVER missed any sessions with Cori. I'm always on time even when my health issue are giving me really bad days...I show up. Days I feel like I'm going to fall over due to health issues I'm dealing with....I show up.
So now my bank account is overdrawn because of this crap and I'm low income on disability and this is a real hardship to me. This has upset me to the point that I'm ready to tell them to take their stuff back and call it a wrap. 1 appointment...called the day prior. Have NEVER missed an appointment or been late. Cori I give you 100 stars. Your excellent at what you do and your a very kind person.
So if you call a day prior watch out...their going to take your money.
Like I knew this medical issue was going to happen to me ..I can't believe this crap. I have CHF along with other issues and I'm not a mind reader to know when one of my medical issues is going to knock me down.
Very disappointed and now in the hole in my back account. Besides the $25.00 I have a $36.00 overdraft fee! Thank for that.
Susan Jimenez
Barstow, California
CU
customer
It was okay but I'm not interested in…
It was okay but I'm not interested in any more at this time
Response from XRHealthMay 25, 2022
Thank you for taking the time to leave us a review! We are so glad you were with us for VR therapy, but I would love to know how your 3 stars could have been 4 or 5 stars? Just okay because you didn't have the expected outcome? Please contact me directly, if you want to provide more about your experience- we are always looking to improve so we can provide the BEST experience! Thanks again for taking the time. Warmly, Jessica ([email protected] feel free to write more about your experience.)
WF
Wayne F.
Good product when it works.
I use thisfts while often, but the system shifts while doing exercises. System headset doesn;t stay in place.
Response from XRHealthJan 26, 2022
Dear Wayne,
Thank you for your honest feedback and for taking the time to write... I am so sorry it sounds like you had some trouble making the headset fit correctly- did you turn the silver dial on the headset to adjust it to fit snuggly? The headset weighs only less than 1 pound, so we always coach people to tighten the dial for a snug fit to stay in place! Do you still have the headset and could you give it a try? Please reach out to your personal therapist and we can walk you through it! Thanks again for writing! Best, Jessica
MS
Mark S.
The physical therapist was terrific
The physical therapist was terrific. The exercises he taught me are very helpful. I am not sure how the VR component helped with my Parkinson’s symptoms.
Response from XRHealthJan 19, 2022
Dear Mark, Thank you for sharing your experience! We do have highly skilled therapists who personalize therapy to your individualized needs and goals. I am so glad you did well with the treatment plan. The VR has a few components that actually help with neurological symptoms, including Parkinson's....First, the VR is an immersive way to engage within therapy, creating intrinsic motivation and actually impacting the neurotransmitters- increasing release of dopamine. Second, VR integrates motor skills and cognitive skills to effectively rewire and form new pathways in the brain (neuroplasticity). Third, the data collected in each session is possible through the VR analytics and is important in giving you biofeedback on your ongoing progress. It is nice to have these objective measures of your ROM, reaction time, smoothness of movements, speed of movements, and cognition, to share with your doctors a well! Hopefully this clarifies a bit about why we actually use the VR component to maximize function and optimize quality of life! Best to you! I'm happy to answer more questions, as I am one of the therapists on the team her. You can email me directly- [email protected]. Best to you! Jessica
NO
NoName
Sarah
Sarah, my therapist, was great. I liked the apps. The XRHealth billing system needs a lot of work.
Response from XRHealthNov 3, 2021
Hi Sarah, Thank you for your feedback. So glad you had a positive experience with Sarah, your therapist and the effective apps! I am bummed to hear about the billing system. We are always ironing out the kinks, and working with insurance companies to make the process smoother than ever! If you are still having any problems, please reach out to us- we will take care of you! And please pass us along to family and friends- we would love them to share in your successful outcomes! Thanks again for writing! Best, Jessica
YD
yvonne D.
B- review of xr health
I liked XR Health but did get a little headachy from it. It was very nice to be able to work out from home, particularly during covid-19, when it wasn't possible to go to a gym. There were a few restrictions that I was not wild about. I didn't like that I couldn't set my own times and my own settings in my own music. However, all in all it was a pretty good experience. I was a little disappointed at how expensive it would have been to keep it though. Would have been interested in doing it but not at that price it's not worth it in my opinion.
NEW 11.04.2021
I forgot to mention the one thing that really bugged me: the machine should have a red light when it needs charging. It was extremely hard to tell the yellow and green apart - almost identical. I know for a fact that I'm not alone in this.
Response from XRHealthNov 4, 2021
Yvonne, Thank you so much for your feedback! We are always looking to improve our process in any way we can. I am so glad you benefitted and see results. Therapy from home is so effective and convenient and safe, especially now, as you mentioned! There are actually ways to change the settings for music, times, and levels, within the apps- sorry you were not aware of this! I am glad you had wanted to keep the headset for continued use after your course of therapy. We do offer this for a small fee, and perhaps you would do it in the future! Again, thank you for your feedback!
